Persy's Place — Restaurant in Middleborough

My friend and I Called in for a Togo order on a Thursday morning around 10:30. Was told it was going to be a brief hold, ended up waiting 10 minutes so we decided to hang up and order takeout in person at the restaurant. As soon as we walked in it seemed that it wasn’t busy at all, as the only tables were visible (about 3 separate parties). While we waited at least 3 servers walked past us and said “we will be right with you”, we initially didn’t get taken care of until about 5 mins after we waited. For takeout I ordered scrambled eggs with 2 sides, and my friend ordered eggs with a pancake. We were told it was going to be about 15-20 mins before it was ready, so my friend and I left to go get coffees and come back. We came back about 20 mins later to pick up our food. When we walked in she said it was going to be a few more minutes, well those few minutes were another 30 mins. (not exaggerating). While both my friend and I work in the restaurant industry, we can understand how overwhelming it can be when you have waiting customers.

While waiting for the takeout, we were observing how one of the waitresses was communicating to her table of 2 elderly people. They were also frustrated about how long their food was taking to come out, and was also there BEFORE my friend and I even walked in to order! The one thing that caught our attention the most, was how the customer at the table was saying she was frustrated and hungry. While in the middle of her conversation with her I assume husband, their waitress who overheard the conversation, interrupted them and said “what is the problem” in a rude demeaning tone. The customer then explained her concerns about her food. The waitress then goes on to explain that there are tickets before them and people that ordered before them, without showing any form of sympathy, kind of making it rudely clear that every one else was more important than them. A few minutes go by, and the waitress comes out with their food, aggressively puts down their plates and asks “is there anything else I can get for you” but didn’t even allow the couple to respond. She immediately walked away after asking them a question without an answer. She seemed frustrated with the couple. My friend and I understand how some customers can be. But we were taught to never express our frustration towards customers, or customers that could be overhearing a nearby conversation.

Overall it didn’t give that homey feeling that they...

Most people don’t want to hear personal details but just to explain how awesome they are. I suffer from social anxiety disorder and I have been doing things that for me takes uncomfortable action. I get extremely overwhelmed with emotion talking to strangers My mother always tells me that people understand anxiety that they also go through their own type of anxiety. I think people don’t understand me sometimes tho I am 16, I placed an order at Percy’s but I did not realize there was more than one I called Kingston on accident. When the waitress said that there was no order for that I went to leave to get in my moms truck The server, I believe her name was Jessica followed me outside to make sure I was ok . She said don’t feel embarrassed, we figured out what happened was we called the wrong place. At this point Percys was only open for 15 more minutes, they still let me place my order I asked my mom at this to go inside for me because I felt embarrassed. My mom went to pay and they refused her money, saying it has already been taken care of, my mom got in the truck and handed me the food and my money back. This brought me to tears of joy they already had been so kind I wanted to give the waitress a good tip but then this restaurant showed so much kindness telling my mom to tell me it’s ok, we want you to feel better We understand. I already loved Percys for their farm fresh food, nice atmosphere and great service and today you went above and beyond and made a girl that battles with severe social anxiety feel loved, not alone and understood and isn’t that what we all want is to be understood? In my opinion yes Just want to say thank you so much for your kindness. It feels good to be understood and I will pass it forward plus continue...

Sadly, we went to this Persy's Place location with the expectation of enjoying their wonderful, homemade corned beef hash. We were surprised that, without further explanation, we were advised that they had neither corned beef hash nor their BBQ pulled pork. These loses of the Persy's main items was not only disappointing but it also eliminated numerous other menu item choices which would have had these two mainstay items as the major accompaniment. The waitress did not provide any other options. At the onset, we ordered the yummy warm cornbread, another staple of Persy's. It didn't arrive until the middle of the meal, wrapped in plastic to take home, rather than to consume at the restaurant. Yes, we tried to inquire about these matters but it was difficult to get the attention of our very busy waitress. There also seemed to be a shortage of available waitstaff as the two waitresses seemed incredibly busy and not able to notice a lack of water glasses and empty coffee mugs. Otherwise, the pancakes and poached eggs were good. We will probably go to Dave's Diner, which is just down the road and has always been reliable for very good service...