Pizza Pirate — Restaurant in Middleborough

I ordered a pizza and some wings at 5:15 through their online ordering service. I got two confirmation emails, the 2nd of which said the order would be delivered in 40-55 minutes. When no pizza had arrived by 6:25, I called pizza pirate. They assured me that the pizza would be there within 5 minutes. 20 minutes later... still no pizza. I called back, and the same person told me that the order must be out for delivery, since it wasn't in the back. Now it's been an hour and a half, so I ask for the manager. Manager makes me repeat back my contact information that I had already given twice before, all to tell me that they never received an order from me. Tells me that he'll have to call the online people and hangs up on me. I tell the kids that they're not getting pizza, and they start crying. 20 more minutes later I get a call from the online service asking me if I still wanted the pizza. NOPE. 2 minutes later pizza pirate calls again, blaming the online people. No apology, no offer of compensation. No more...

Okay. ELIZA..... She makes a big difference in your store. My family and I ordered for years from y'all every Friday. And since Eliza was gone on leave, my orders have been good, noy many mistakes, but the waiting time was doubled every week. If they said 30 min, I waited 60. Still, that's okay. But I just want someone important there to realize for the first time in many months, last week and today our order was done within the 35 min time frame she gave us. I'm telling you, she makes a difference. All you are sweethearts and I know it's not a single person to blame but I gotta give Eliza her flowers bc I didn't have to sit outside and extra 20 or 30 min. But y'all hardly mess our orders up and if you do, it's bc my wife mumbles, that ain't on y'all. Lol. Seriously tho. Thank you all....

If I could give 0 stars I would...

I called a week ahead to ask questions about their sheet pizzas and was told they didn’t need any time upfront to order before. I called 24 hours in advance and paid ahead of time because I was ordering 3 sheet pizzas. I was told that my requested delivery time of 11:30-11:40a would work. At 11:55 I called because the pizza had not been delivered and I hadn’t heard from them. They said it was on its way out. At 12:20 we still had not received the pizza or a phone call so I called back and was put on hold for over 5 mins before I hung up and called back. They told me the pizza was still sitting there. I had to send someone to go pickup the pizza. There was no sincere apology or even warning that the pizza would be late. We will not be ordering...