Katherine's Family Restaurant — Restaurant in Middleburg Heights

Save yourself the time and just go down the road a little further to "The Bagley's Grill" where you are treated with respect and courtesy. Mom and I tried to go to Katherine's for a late lunch after a doctor's appointment yesterday. We were seated by the "host", whom I suspect may have really been the owner? The waitress came by and was very nasty and told us we close in "15 minutes" and walked away. The next thing I know a different lady came over and said you can stay if you order quick and something easy like breakfast. There were two signs out front, one advertising "Lunch Specials" and one advertising "Dinner Specials", so honestly I never looked at the hours on the door when we walked in. I told her we did not want breakfast. She told me that it is posted on the door that they close at 3pm so it has to be something quick and easy, like breakfast. I asked why there was a sign posted showing "Dinner Specials" if they close at 3pm? She was very nasty and said well we close at 3pm. Why would the "Host" have seated us if they were closing and were going to refuse our business? Just handled very poorly and rude in my opinion. I guess we will never know how good the food supposedly is at Katherine's! I warned a few other customers that were about to walk in as we walked out. They all turned around and left too. Small businesses are struggling right now and we always try to give them our business. Sorry, not Katherine's! Absolutely no respect shown. They obviously are not hurting and don't care to have our business. So...

My family and I love this restaurant. However today the waitress in the front of the restaurant was so incredibly rude to us today. We were waiting for over a half hour. which Is completely fine but when another party got seated in front of us that had only been there maybe 10 mins got seated before us we went to the waitress to say hey we have been waiting and put our name in. She said I don't take complaints and continued to walk away then seat another couple. Then we decided to leave and she rudely said I can seat your right now and take your order. After being upset by how she treated my mom and I we said we're leaving. She then continued to say we'll I have a table and you don't want it. Mind you we were not complaining we were just saying hey we have been waiting and other people, have been seated in front us. I was so upset at the rudness. We have never been treated like that at Katherine's before. I then called the Owner and mind you I made the mistake and said hostess when I first called and the same woman was again rude on the phone and corrected me and said we don't have hostesses everyone here is a waitress. However when I finally spoke to the owner he was very nice and apologetic. My family and I would not be rude to anyone working at restaurant due to how hard and stressful it can be. I was so sad because we love coming to...

Man do I got something to say here. First let’s address the photo. That’s supposed to be a sirloin steak. SIRLOIN. 11 dollars. It was hamburger meat. No flavor. Not even salt. Next is the home fries or should I say fried mashed potatoes. To each their own I guess. I got the crazy omelette. 10 dollars. The plate was a mess. Food might as well just spill out the plate. Then lord have mercy. We got to the hot chocolate. Idk how someone messes up hot chocolate but my hot chocolate should not look like it came out the Cuyahoga River back in the 70’s. They must’ve used toilet or tap water cause there were shiny bubbles in that drink. The complimentary water I KNOW was tap cause it tasted like dirty rain water. Our total stated on the bill 23.16. Why are we getting charged 29 dollars. Would i recommend? Maybe. Maybe to someone I really really don’t like. Someone that maybe stepped on an ant. But wow. Never gonna lose my money there again.

ALSO THE TOAST. I SAW THE BACKROOMS. In the kitchen you got almost 30 plates of toast stacked on top of each other. Lord knows how long they’ve been there but our toast tasted cold and old. If I wanted to be reminded of my grandpa, I’d go here and ask for...