Barriques - Middleton — Restaurant in Middleton

Staff at this location don't understand the concept of customer service. This afternoon I came in and ordered two hot chai tea lattes to go - both made exactly the same way. After a while, my name was called and ONE chai was placed on the counter for me. The staff person walked away, so I wasn't able to ask about the second chai I had ordered. I continued to wait. And wait. And wait. About 20 minutes after placing my order, I asked about the status of my chai and was told, "It's coming". All of the customers who came in after me received their orders, but for some strange reason, Barriques staff couldn't produce my drink. After another 10 minutes, my name was called and a drink was placed on the counter. When I picked it up, I could feel that it wasn't hot. I removed the lid and took a sip - it was barely lukewarm. I immediately handed the drink back to the staff person who had put it on the counter and told her it was barely warm and I demanded a refund. No apology from her - nothing. I had to walk back to the counter and wait for another staff person to appear. I told her what happened and demanded a refund. I explained that since I ordered two drinks that were exactly the same, staff should have prepared them at the same time. I mentioned that customers who came in after me got their orders long before I received my second chai. When I told her the second chai was barely lukewarm, she asked me if I had thrown it out. I explained that I had given it back to the other staff person. I got a half-hearted apology from this staff person and she told me she processed a refund for one chai. I was ordering for two people, so only one of us got to have a drink. There was no way I was going to wait around another half-hour on the possibility I MIGHT get a hot chai prepared correctly. What a huge...

I struggle when reviewing Barriques because I absolutely love the products available and the atmosphere, however, the service of late has been hit or miss. My fiancee and I have been going to Barriques for a long time and it has been a favorite for us. On one of our recent trips, there was a woman working who seemed to clearly be new, although she refused to say anything along those lines. Rather, she gave the impression that she was unwilling to ask for help from others. She basically blamed my fiancee for the fact that she couldn't find an item on the register because "that's not an item people really order here". It was a frappe. Even if no one else in the universe orders this product, my fiancee orders it almost every week! She then messed up my tea order, making it "for here" rather than "to go", which wouldn't have been a big issue, but she wouldn't acknowledge me when I said something as she put it on the "order up" counter! Another kind employee remade it for me when she noticed us. Furthermore, we had ordered a scone and she never gave it to us. Granted, we forgot to ask because we were busy trying to get my tea put into a cup to take on the road. After this ordeal, we e-mailed Barriques and never got a response. This was the most frustrating part. We were not even acknowledged. It really changed our viewpoint and we are less likely to patronize Barriques...

For $7-8 a pop, common decency, courtesy and a decent beverage was all that we expected. Instead, the woman who made our drinks treated us with utter disdain and contempt for asking if we could have our lattes in a latte cup with a saucer (and a handle so we could enjoy it in the shop, without burning our hands). She gave me a scowl and said no, period. She said it was too difficult for her to pour without spilling and said the only method by which we could drink our lattes was from the beer pints. I asked again if we could please have a latte cup as the hot beverage in a beer pint was too hot to hold in our hands and enjoy. Her response again was a flat no, dripping with impatience. She was unwilling to accommodate our simple request. We observed a woman sitting across from us drinking her latte from a latte cup with a saucer. She refused to acknowledge this clear contradiction when I pointed it out. Customer service is not in this employee’s toolbox. We returned our beer pint lattes and headed across to Grace where we were treated with kindness and offered three size options for our delicious lattes - all cups...