HTeaO - Midland (Briarwood & Holiday Hill) — Restaurant in Midland

I normally enjoy H Tea O, but the quality control at this location is consistently disappointing. My recent order was wrong from the start, they forgot part of my drinks, and when I asked for them, I was given sweet blueberry instead of unsweet. On top of that, they didn’t realize I had ordered a gallon as well as a huge cup, and when I finally got the gallon, the flavor was wrong too.

If you can’t properly mix and match flavors, why advertise that option? This isn’t a one-time mistake. It’s been a recurring issue. It’s frustrating to spend money here and have to double-check every single item before leaving. Accuracy and attention to detail need serious...

DO NOT use the drive through. The majority of the time my order is wrong. They've also charged me for extras like the hydrating packs or snacks, but never gave them to me. When I told the older lady at the register about it, she told me to go inside next time. My 14 yr old son was with me & couldn't believe how rude she was about it. Everyone else there has been very polite...just need to remember orders & make sure to give customers what they pay for...driving all the way back to get something that was forgotten is extremely...

Everytime I buy a gallon of regular 1/2 & 1/2 tea it’s completely unsweet. I called and just the tone of voice was very “yeah, and” ….. I love Hteao but you’re not cheap so make sure you do your jobs correctly! And seriously give a damn about your customers because customer service goes a long way! I used to go to the one of Andrews Hwy and not only did they care but they would have replaced it. I will start driving across town and going back...