Hand Cafe — Restaurant in Midland

I tried to remain positive about this place and my experience, but it only got worse. What ultimately ruined it was how the staff made it clear that they don't care about their customers satisfaction. To start, the kitchen closes a full hour before the business closes, so at 2:07PM I couldn't get any food, they closed at 3. Then they brought me my "cappuccino"...a full 16oz cup. I get that many places don't understand what a cappuccino is, but these people have a diagram on their menu explaining it and only one price. I don't believe it's out of line to infer that they only sell one size and it's an actual cappuccino. Nope, 2oz of espresso drowned in 14oz of milk and a foam. I civily inquired about it and let out a sigh after they told me how little espresso was in it. WhenI reached to taste if it was drinkable, they just walked away. At this point I decided it wasn't worth getting into it and walked out, no one said...

Showed up and they were supposed to be open and they are there but no one comes to the door it’s 7:30. A guy getting coffee let me in and the staff was completely rude to me. They say the doors lock automatically so they are open and they don’t have anyone watching for customers. Staff was completely rude when I kindly asked what time they open. I would understand if they were busy but no customers can get in so don’t understand the rudeness or why customers are not being let in. Another customer walked up as I got in my car and he couldn’t get it so he left, all the staff was in the very back kitchen no one concerned about...

We ordered this as we left town to go home. We ordered a bagel sandwich no cheese - when we received it had 2 slices of cheese on it. I’m lactose intolerant so I can’t eat this now- the cheese won’t come off. We ordered a fruit cup - the apples and bananas were brown. The muffin was not warmed or toasted as requested.

We also did curbside pickup but there were no allocated spots to park in (as instructed in the email confirmation) and no one answered the phone when we called.

We wanted to support small business instead of Starbucks but we regret it now. This place is better than nothing...