Dairy Queen (Treat) — Restaurant in Milford

I came here on Saturday 02-18-23 and they were SO busy.. so so busy. The line was back up to the door.... the online/ door dash, grub hub and Uber orders just kept coming and coming. There were 2 young girls in there and one older man who people say is the owner. Those 2 girls were KILLING it by themselves. The “owner” was literally WATCHING THEM. When I mean literally not helping lay a finger, I truly mean that. Not only wasn’t he helping them make the ice cream but he couldnt do as little as take an order!! These 2 young girls did absolutely everything themselves and the entire time they boosted each other up. “We are doing great, keep going” and things like that. Not a single word of encouragement came out of that man’s mouth. To top it off there were customers screaming because of how long it was taking and walking out. Those girls did the best they could and did great. It was truly just too much for any 2 people to handle, especially when the owner was standing there WATCHING the entire time. He could have at least taken the orders for these clearly struggling employees. I gave them a $20 tip, I felt so bad for them. If I was their parents I wouldn’t let them work there and that’s the gods honest truth. If you aren’t going to help and just watch then go back in your office so you don’t look like a complete...

If I could title this “Mega Pissed, I would do so. This place has incompetent people working for them. Management obviously doesn’t train them and the only thing they can say is “we can’t do that.” They would not honor a reward when I went in even though the E-mail I got said nothing about using the app or having a bar code or paying only by certain methods or anything else. However, the young woman there INSISTED I must have a bar code or she would charge me full price for something that should have been $1. In fact, the E-mail gives virtually NO restrictions on use except that I had to order something else (I was trying to) and it couldn’t be used for a delivery order. (I was in the store.). How DARE the management of this place not accept their own promotions. And how DARE they not train their employees to treat their...

This place used to be great but apparently it has changed ownership recently. They also seemed to have signed up for uber eats and door dash.. huge mistake. Completely disorganized and no balance between the delivery orders and the orders being placed in person. The new owners clearly have noooo idea how busy this place gets in the spring and summer. I went on a cool March Sunday evening at 8:00 and they couldn't keep up with the line and delivery orders all coming in at once. They messed up 3 orders while I was there. There's only one ice cream machine.. how can you have all that coming in at once? Makes no sense. Advice to the new owner, stick to focusing on the foot traffic customers because if this business plan continues through the summer, you're going to lose a lot...