Grilly's — Restaurant in Mill Valley

I’ve been going to Grilly’s for 28 years if not longer. So today was a sad day for me because I can’t go back there again. I don’t usually write reviews even when things are bad but I have to say something after my interaction this evening.

I’ve had issues with them forgetting things in my burrito over the years, not the end of the world, for the most part they make it right when I tell them. Overall I have always loved Grilly’s and am disappointed by the behavior of their manager.

Within the last 6 months I’ve had issues with them closing early. Multiple times planning dinner for my family to drive up to find it closed before their hours posted. Their posted hours were 9pm. I told the manager and he told me I was wrong. Apparently it was changed, but just not on their door. I showed him on his door and he was dumbfounded.

I have come in around 7:50pm in evenings past and they said they were closed because they were slow. Not the best business model if you ask me. Especially if you actually want people to plan to have dinner at your establishment. Their hours are apparently 8:30pm. Again multiple times they have closed early. Once at 7:40pm and again at 7:30pm. I brought it up with the manager and he said they just could not justify staying open.

I don’t think this is a good business model but it is what it is. Fine. I don’t care. I accept whatever they want to do it’s their prerogative as a business.

Now I just don’t go as often due to their inconsistent hours. Now I typically call first.

I came tonight at 7:30pm and saw the manager, they were open and told him I was happy to catch them before they were closed.

He told me they never close early. Told me he has cameras and knows. I told him I’ve been there and it was closed early. I was ready to order and move on, but He asked me what day and time and that he had cameras. I told him I didn’t write it down in my calendar but it’s been a few times. He then called me a straight liar to my face. He said, “don’t lie to me, be to be a man and don’t to lie.

Wow… I’m not sure what was going on in his day that he talked to anyone this way but I’ll just say no one is going to put up with being called a liar from a manager of a restaurant.

This guy was not there when they closed early.

This review is to the owner, just in case you actually want to know how your partner is behaving at your place of business. You have a guy in the hospitality business that has no business being in the hospitality business anymore. I own a business and I would never call someone a liar even if I thought it to be true.

Sad day for me, but obviously I have to cut ties now. Because I won’t be called a liar by a guy who wasn’t even there.

Treat people like you would want to be treated, and for the record I don’t have the energy or time to lie about such things. I’m not entitled and I accept their hours, or whatever they want to do. But don’t call me a liar. Don’t call anyone a liar. Especially when you don’t know one way or the other. Assumptions...

Saw lots of unsanitary things going on here. The cashier was handling money, then without washing hands, went straight into the ice bin with contaminated hands, then went and filled the community drinking water... still without washing her hands. Then there was a parade of stinky trash cans being brought out the side door by the kitchen staff, sticking their hands in the cans and pushing down the trash and then grabbing the handle on the door.... all while people were eating in the dining room. I just don't understand these practices. Isn't anyone a certified food handler/manager? This is cross contamination at it finest. I saw all this as I was chewing my first bite. I then spit it out, tossed my food and left. I swallowed a bit, and now I have serious heartburn. Hopefully I don't get sick, but someone in charge needs to address this. I can only imagine what's going on in the back of the house if this is what they allow in the front. This was my first time eating here...

I am an extremely frequent customer and have had well over 1,000 Grilly’s burritos in over a decade of eating here. I find everything about Grilly’s fantastic from the food, service, and atmosphere, to the cleanliness of the taqueria. The food is always fresh tasting, delicious, and the service is speedy no matter what is ordered. I strongly recommend their rice bean and cheese burritos, chicken nachos, or chicken taco salads. Anything with grilled chicken is going to be exceptional at Grilly’s. The staff are always welcoming and friendly and the place is always kept clean. Grilly’s porch is the perfect place to enjoy some delicious Mexican food with a few friends. For fast, fresh, delicious, affordable Mexican food, Grilly’s is 100% the best...