Pizza Castello — Restaurant in Mission Viejo

I think single star rating systems need to aggregate several factors so here is how I break it down:

Taste - 2 stars Staff - 5 stars Ordering process - 5 stars Based on that it's a 4 star experience

I so wanted to love this place as we had heard great things. When ordering online I was really excited when looking at the pic of the cheese pizza. Good mix of sauce/cheese with a slight browning on top and what appears to be a semi-thick crust. That's not what we got. It was a very cheese heavy, lightly sauced, thin & plain tasting crust and a little undercooked (I don't think a few minutes longer would've changed much overall). The taste was pretty bland as the cheese overpowers each bite as you chew chew chew chew through the crust. We did get the goat cheese/fig/feta w/ olive oil that was pretty tasty (got that to a 2 star rating). Love supporting local shops but this one's just not for us but worth a shot as you can see many seem to like this style/taste. I did order online to save 10% (slice is a good ordering platform, easy to use) and placed the order for a specific pick up time. I was 10 mins early and they said about 10 more minutes and it was ready right on time. Friendly...

2 surfing hairstyle kids working tonight at 5pm NEED TO GET FIRED for not working and doing anything. Bigger surfer hairstyle guy didnt even communicate to me anything when i asked if my order was read etc even 20 minutes after the order was placed. Totally clueless stereotypical surfer kid(s) that cant handle anything. Small cheese pizza and a half meatball sub took over 20 minutes and i was still waiting and hadnt received anything yet nor was i told if anything was even made yet by anyone. Lady working tonight was clueless too and didnt know what the f was going on or what order i had even tho the pos is at her face. Clearly i will never be back and this place is going out of business anyway when the global economy collapses. If you want to ruin a business get 2 stereotypical surfer kids and a clueless middle aged lady to run the back...

Please bring back Big-O-to-Go pizza!! The restaurant you acquired has a legendary following among those who grew up in Mission Viejo, with Big-O-to-Go being a beloved staple. The crust on their pizza was uniquely special with a crunch like no other pizza. Unfortunately your current pizza crust is just like every other pizza restaurant. If you have the old recipe please let me know as I would happily pay for it. In closing if you would like to double your revenue, consider bringing back the old recipes. To help here is how you marketvit. Big O is making a triumphant return, offering an expanded but complimentary experience for our loyal customers. The iconic crunchy crust that Mission Viejo has adored for over 40 years is back and better than ever. The oc register LA times among others...