Johnny's Pizza House — Restaurant in Mississippi

Attempted to call in order for later pick up on a Friday evening due to having a coupon I couldn't not use online. No answer. Placed online order at 530p for 7p pick up for three pizzas and a breadstick. Arrived at 650p. Order couldn't not be found. Ticket reprinted. Told 10 minute wait after having to ask multiple times how long it would be. No big deal as they were busy at that time. Entire place cleared out. Waited over 20 min with no follow up, so walked back to counter. Cashier acted like she had no clue who I was. Reprinted ticket could not be found. Employees happened to find three pizzas that were my order spread out on shelves and handed them to me. Asked for the breadsticks -- and get 'oh we have none ready'. So I asked for a refund, which I was told they could not do because I ordered online (mind you, there was no phone answering earlier) and that I had to wait for it to be passed on to a manager. Stuck between not getting my refund and having to wait longer for the order twice now. Look at pizzas once I get to table to wait for breadsticks. Wrong pizza. Now back to 'I can't refund you because you ordered online so you'll have to wait til manager gets in next week' or wait longer for pizzas to be recooked. Took 40 minute wait to get order I placed 2 hours prior. Girl who seemed to be in charge took my name and number and ensured me a manager would reach out the following week. Waited about week, never heard from manager. I filled out complaint/comment links on Johnny's website. Was immediately contacted by owner via email that said to please call him as he was not at office and did not have access to anything but my email. I responded via email I would call him the next day. Called, no answer. That was over a week ago and no other attempts to reach out made. So caution anyone ordering online as no one in the store can actually refund you if it goes wrong and now I have no trust that 'waiting on a manger' would get a...

FOOD: They do what they want, forget the instructions and directions. They make YOUR PIZZA THAT YOU PAY FOR HOW THEY FEEL LIKE IT THAT DAY!!! SERVICE: The only person that should still be employed is the older lady at the register. She is always polite every single time I’ve come in. These kids are horrible, don’t know anything about customer service or what it means to do things the right way.

Today, I order a pizza that was supposed to have onions on one side of the pizza, whoever made the pizza put onions on 4 of the slices out of 10. Now let’s do the math…. 10 slices, there should be 5 with onion (1/2) and 5 without (1/2)!!! Then not to mention I ordered crispy, well done and bricked!!! See the photos below!!! THAT DIDN'T HAPPEN EITHER.

Long story short, I will NOT be eating at this Johnny’s until they rectify this situation. The young white guy can’t make a pizza to save his life and the young short white girl either. If I order something I want it done right and if you can’t do that why are you...

Been getting take out now since they opened and it's been awesome. Staff always nice and friendly. Today had friends in town and we did a sit down. Awesome how they bring you piping hot pizza right from the oven. Just be careful it might burn. But as it tastes so awesome you will fight tru the burn :-) July 2024 update, they are under new management and its gone downhill, not using as much toppings as they use to and or half will have toppings and half won't, same with the sauce. On top of that now 90% of their coupons are "App Only" and I have no interest to install yet another food related app where you have to set up an account to get things.. sent me the old school coupons please! FYI the staff is awesome - the one star for service...