The Seafood House — Restaurant in Mobile

I find it awkward this many people complained of the same horrible quality of their shrimp. Mobile does not need another seafood restaurant that likely store 20,000 lbs of last year's seafood in their storages until its convenient, it's bad business practice to overfish, given that the ocean is becoming more and more empty...well that's one theory of why for the first time in my life I might have nightmares about the seafood chasing me. I woke up out of my sleep after taking only one spoonful of gumbo, regurgitating nothing but the spiciest brown gravy my mom never made along with cooked and raw crab claws in it; oh the cross-contamination! Well, I felt like foreigners moved in and tried to duplicate for gain sake but not for morality. Every food product I ingest out in the public, I'm concerned for the Soul of the human who prepared it, as they will also impact my own soul through direct contact. I imagine those shrimps were laid waste to a long time ago, that's why they appear overcooked, they were probably stored at the wrong temp and who knows what else. Although, they know best how to sugarcoat **it, is it worth it? Not for me, a first timer and last timer in their establishment. I almost panicked when I woke up trying to cough out the burn from the spices lodged in my windpipes. I mean really, who has ever called brown-gravy gumbo, get real. I'm almost offended this "side-show bob" business has customers. "This is the Seafood Capitol of the World, Craig!" You can't just come out here half-stepping just cause someone told you we're a seafood people. My worst seafood experience, I can season my own seafood, so why do I need a cross-contamination company to do it for me. No Thanks, I love having a healthier gut, and most certainly will pass on needing a penicillin shot to cure food poisoning we paid $40 dollars for from overcooked crookedness. Think about it, food trauma stays with you for life until you heal inside your soul. That's why it's called "Soul Food", not cause it was cooked by our ancestors only, but because it was good for the soul, not bad for your gut. We live in a society where we need to slow down and eat at home, if we want to avoid bad gut cancers, etc. I care who cook my food, yes I do, you only get to fool me with your food once and you'll never see me again in the same capacity. It's bout time the CDC, MobCounty Health Dept, and FDA paid these overfishing seafood imposters a visit! Check out the spicy brown gravy soup below, aka "gumbo with raw & cooked crab claws". I go see the world for 10 years and come bk to this foolery, bad for our reputation for sure! They don't even address public health concerns. I'm sorry to the customers below who had the same experience. Some stuff should never happen... Like the...

My family would 100% recommend their fried food selection. I would NEVER recommend their steam option. We steamed shrimp with them and it came out overcooked. At first I thought just the smaller of the shrimp were like this but even the larger of them were very rubbery. I even got out samples to show the workers and he just looked at them. He went to the back and I was asked how long I had left the foil on my shrimp. We'd been there the whole time. This staff handed us our food as we sat right down. He went back to the back and came back to our table. Instead of someone from the back coming out, this young man gave me a lesson on how shrimp was steamed and what happens and how if you let them "sit too long they get hard." I had been there sitting for 20 minutes with the foil off. Every time I answered his questions the worker went back to the back and then came back with another lesson on shrimp and said they said that is just how shrimp is." No, no its not. So I asked again for someone to come look and I was told they would redo what I hadn't eaten. So I said fine and while shrimp came out better (also came out faster than the original order) they were shrimp. I won't say they were good because they just steamed them. No seasoning. No anything. Just some paprika. What I assume to be the owners never came out to speak to us just came out to talk to the worker and look at us. The shrimp was better even after we left and got back to our hotel room. No rubbery, shriveled and hard shrimp. I don't even believe I got back what I paid. I was just glad to get out of there. I am not above paying for good good. That was part of our vacation down here. Would never go back. $30 of shrimp disappointment. Also, egg rolls should be ordered in less than 4. Trust me. Check the math.

Also, I was told "that is just how the shrimp is..." and "...if I didn't like the new shrimp...."this was all they were willing to do...."

How about just try? I am always willing to cry some place again, but not this place. Yeah you got my money,...

I have frequent this place on several occasions. The food has always been hot, fresh, and delicious. I've even suggested this place to others. Today, however, I purchased two different seafood plates on one card. My plate of seafood was delicious, my friend's food was not good. The shrimp and fries were soggy, and the fish hard, dark, and malseasoned. One piece of fish, three shrimps, and maybe three fries had been eaten when my friend concluded that it was absolutely intolerable. And just think, my friend bugged me two days in a row to stop here to get them some seafood. Unfortunately, my friend was disappointed today but decided to try again another day. I mean every business has their off days right? Anyway, I went back to the Seafood House and asked for a refund for my friend's food. I was given a poor excuse as to why I couldn't be refunded. Supposedly management can't do partial refunds when orders are placed on one card. This is absurd! If I can go to other restaurants and get a refund on a single dinner or food item without returning my entire purchase of food items, so can this establishment. I understand Covid 19 has hurt many businesses, and money may be tight right now, but let's respect our customer's right to a refund. You'll be blessed when you do right by others; especially your customers. I was told either I can get a replacement order of food or just leave with nothing. TERRIBLE CUSTOMER SERVICE!!! And for management to send that message to me through the cashier let's me know how he treats and behaves in front of his staff. I don't fault the cashier for the TERRIBLE CUSTOMER SERVICE, only management. I'll never patronize there ever again. I've read the owner's rebuttals from other posts. So if this post receives anything less than a courteous response, believe me, I wouldnt...