Wingstop — Restaurant in Modesto

DONT COME TO THIS LOCATION!!! EVEN IF ITS THE LAST ONE LEFT IN MODESTO!! PLEASEEE STAY CLEAR!! I found 2 ROACHES 🪳 that were fried mixed in with the fries! After my family members had already ate some of the fries!! I went to serve myself and as I’m grabbing a few fries to put on my plate I notice something dark brown and round and shiny looking, so as I look at it closely it was the top of a ROACH SKIN!! And as I turned it around it had the legs but it was fried so you really had to look closely! I was soooooooooo disgusted and we all were sick to our stomachs!!! I couldn’t believe it! I decided to check the rest of the fries and guess what I found the bottom part of the roach or could of possibly been another one, but this one had the white stuff coming out of it and it was fried like that!!!!! DISGUSTING TO THE SAY THE LEAST!! This was the second order I ordered on the same day since DoorDash had a discount promo if you picked up your order in person so decided to take advantage of that. Anyways, I ordered the same thing on both orders, total of 20 wings with fries, and the first order the wings were not seasoned at all, I truly thought I had someone else’s order because the wings had zero to barely seasoning on them (lemon pepper) and the garlic parmesan ones tasted disgusting like the Parmesan cheese was expired and STUNK so bad! So I had called the store directly and let her know I had just placed the second order for pick up and let her know if she could just make sure this batch was well seasoned, and also told her about the parmesan cheese(which I made sure not to order again), and to my surprise I find not one but TWO PIECES OF ROACHES IN THE FRIES!! I’m beyond disgusted and so were my family members, it even caused us to throw up! That’s how sick we were! I decided to call the store and spoke to the “shift leader” since he was the closest person to being a manager, and he had quite an attitude about what I was telling him. He made it seem like I was lying and asked if I had pictures of it and I said yes of course I do. Mind you, I’m not the type to complain and just let it be but this had to be addressed so other customers wouldn’t experience this! He had an attitude about it and even said “what do you expect me to do?” Ummmmmm excuse me? I let him know that I was telling him directly and didn’t want this to happen to anyone else and that it would be a good idea to check the fryers and change the oil since obviously there’s roaches falling in there. Anyways, this location is crossed off my list forever and honestly don’t even feel like eating Wingstop for a WHILE, maybe even never after experiencing this. I made a report with DoorDash and sent them the photos. I’m pretty sure this place has always had roaches who knows but I do remember it used to be a smoke shop for a long time before it became a Wingstop, either way they need to fix the problem since they’re handling food. I am DONE with this location and the unprofessional staff! STAY CLEAR OF THIS LOCATION!! Unless you want ROACHES...

I've eaten at this location a few times. Nothing special really. But today was something else. Bit into a boneless wing and couldn't bite all the way through, just straight up undercooked. Nearly vomited, let my stomach settle and tried a second thinking maybe a one off. I don't know if more than two were undercooked because I wasn't going in for a third. Now I'm hunched over in abdominal pain, fever, headache, and nausea/vomiting. I'm not saying one way or another if this is food poisoning, salmonella, or maybe Wing Stop needs to be in the listeria list. What I am saying is this place provided food that made me sick. The customer service was terrible in trying to address the issue (although the District Manager was great). I'm not coming back, and it's gonna take a while before I feel comfortable even going to another location.

Update: After all this, including the District Manager promising a refund and additional credits, they did not provide what we were promised and they have stopped responding to us. This location has soiled my appreciation for the franchise as a whole. Never going back to any of...

Would not refund me my order! The lady on the front did not ask me or even help me when I came to the counter!!! Her name is Pam and she would acknowledge all the doordashers but me I literally had to say excuse me I haven’t been helped to even get her to look at me!!! They did not use me a refund yet even though when I asked for a refund at the ceres Wingstop they issued me a refund asap. Was told no manger on shift to only be told today that the same guy who actually stopped to talk to me yesterday is the manager :)))) first time I order from this one and never again I rather drive to ceres where they actually ask what’s the name on my order to get...