KFC — Restaurant in Monroe Charter Township

This location has become absolutely ridiculous. They used to be far superior to the telegraph Rd location which is why I always come to this one. After yesterday I won't be back. I placed an order for a 16 piece family meal. I was told it would be a 25 min wait. Which was fine. I told the girl working I was going to step outside to my car to make a phone call. Took 10 mins. When I went to go back in they had locked me out which required knocking on the window and the other customer waiting let me in, to which the manager made a rude, snide comment about. Then I watched her play with her germy phone directly over the batch of fries they were serving to people for a solid 20 mins. Listened to all the other employees bicker about who's turn it was to fill orders. Which in total, took 58 mins to receive my food. When I finally got home the chicken was so greasy there was a pool of grease in the bottom of the bucket, and ALL of the breading had slid off off the chicken. Only had 3 of the 6 cornbread in the container, less than half an order of fries, and quite literally one TINY scoop of Mac and cheese in each container. Was given attitude when I asked for honey packets, of which I was given 2 for a 16 piece meal. The chicken was inedible from all the grease and the 2 strands of hair found in one piece. When we called to complain, was told they would REPLACE just our sides, IF they weren't closed. Owners or corporate NEED to do something with that crew because I've never seen such horrible service with a side of entitled laziness. The girl who took my order was nice at first, but that quickly went downhill when I asked for honey packets. The managers attitude started off bad and only got...

We didn't even get to order food at this location. We are from out of state. We were traveling back home and still had 3 hours to get there. We stopped at this location to eat some dinner. We walked in. The MANAGER working there on 3/28/2025 at around 6:30pm - 7pm was standing outside in the parking lot talking. We both were able to use the bathroom and no one at the counter inside was serving us. (We waited more than 10 mins and no one took our order!) It was a little busy but not crazy, the employees inside were rude and had bad attitudes, but I probably would too if my manager was outside talking instead of working and helping the employees who were busy. Anyway we left, and told the manager to get inside and work. He was very unprofessional and rude and told us to leave. We will NEVER stop back at this location again and we are in the area quite often. The customer service here...

When I pulled into the drive thru there was one car ahead of me and no customers in the store. The lady ahead off me was was beeping the horn at the window. She was sitting there for like 6 minutes waiting for ranch. Then we pull up and get our food and well no sauce that they asked us if we wanted in the first place. I get home open my food and there are no biscuits and potatoes when I ordered wedges. I call and the phone gets passed around they take my info and say ok bye and hung up in a hurry. I go back to the store and apparently the guy at the counter laughs and tells the girl you got another messed up order. They give me my missing food and said sorry. Waste of time and gas to sit here and eat my cold food from my initial trip with my hard biscuits from the 2nd unnecessary...