Baskin-Robbins — Restaurant in Monroe

Too much of a hit or miss. 2/5 times they'll get it right and I'm just tired of playing those poor odds. Tonight I placed the same order I've placed literally 5 other times and she didn't know the item I asked for, then acted like she did, then made it and didn't put any caramel, peanut butter or hot fudge and then charged me before giving me 2 scoops of ice cream and some toppings in a cup for $12. I asked for a refund and she didn't know how to do refunds so now I have to go back in the morning and try getting a refund. Waste of time, money and gas. Just had to be honest and say "we can't make those at this time as we don't have any ingredients except ice cream and crushed toppings tonight" and I would have just been on my way. It's literally...

Staff is incompetent! I called ahead to request pink bubble gum for a child’s party. I was assured they had it in stock & that it was delivered yesterday. Upon arrival there were 2 empty tubs of ice cream but no pink bubble gum on display. One would think they would put out the summer flavors of ice cream being that it is July 21st. To make matters worst I was sold ice cream that was probably from 3 summers ago. Because the gum disintegrated. I explained to management that I have been a loyal customer of Baskin Robbins pink bubble Ice cream for over 20yrs. When it’s old the gum disintegrates into the ice cream so you can’t enjoy the gum. He lied to my face telling me it’s new. The kids are extremely...

Once again I made the mistake of thinking that since my latte was bad I would just get a milkshake instead. This milkshake was IN HUMAN. It did not taste like real food AT ALL. I ended up getting a refund but not after arguing back and forth for several minutes. The milkshake was chunky and tasted so freezer burnt that there is no possible way it is safe to serve. This place really needs to get checked by the health department because after only 1 sip before I returned it I immediately got a stomach ache. This is also so overly expensive for the amount that you are given, and with no whipped cream. I will never be...