Fin's Taphouse — Restaurant in Montana

Where to start, service or food hmm. Food was on point. The process to get said food was not ok 15 min wait to be greeted waitress not knowing product avaliablity NOT OK. When you get a rush of people pick up the pace n make every second count either taking orders picking up plates etc. Don't make wasted trips being short staffed is hard I understand but show some enthusiasm. Some other tips cleaning practices (dirty tables and menus) also I must point by out menu could use some help non alcoholic beverages I couldn't find anywhere on any of the three menus had to ask the highly annoyed waitress and she wasn't ever sure what was In stock doesn't inspire confidence in me to submit a order and have it come out correctly. If you would like some more tips ask bar rescues Jon Taffer I'm sure if you messaged him he would be more than happy to help or watch some episodes of bar rescue and take notes. Food 10/10 service 2/10...

Disappointing. Last night we arrived at 6:45, no one said a word to us for 45 minutes. I had to go up to the bar to order some drinks and even then all 3 staff behind the bar stared at me for a good 5 minutes before someone said anything to me. After that, they finally came up to our table, said sorry thought you were with a large party sitting near by. Regardless of their poor assumptions, they still never greeted us when we came in and never checked on us to see if we needed anything.

We left with our food boxed up as it came out at 8:15.

This isn’t the first time we have had poor service, different people working every time we go and the service is still awful. The wait time even when they aren’t busy is absolutely insane. Especially for most menu items being deep fried.

I tried giving them multiple chances but I’m afraid this place will never be good.

I will...

The food and staff are awesome it's the owner RANDY CAMPBELL she is a RUDE lady her breath was heavy of alcohol and she was so rude and verbally unfit around children . She stood directly breathing down our necks trying to apologize she only made our experience anything but welcomeing maybe the place would run better in someone's hands whom isn't turning back old Grandpa's cough syrup again RANDY CAMPBELL is the sole reason neither I nor my family or friends will ever return it's sad how owners get drunker than their customers and then make mockery...