Taco Bell — Restaurant in Montana

Pathetic people and pathetic customer service. We had placed an order online, 4 value lunch boxes for 4 people, through their website which took the payment twice for the exact same order within the same minute. I wasn't notified during the payment process or even after the completion. When we went for pickup, firstly it wasn't ready on time. Then they started our order 6 mins after the promised time. One of the associates came to us to confirm the order and told us they are starting it. 10 mins later when it was ready we were surprised to see exact same order in 2 big bags. When we asked they told us we had ordered it twice. Why did you not confirm with us when you came to us if it was 2 orders? You confirmed 4 lunch boxes not 8. This is when we came to know they had charged us twice. More over all the items were dumped in 2 big brown bags and not separate as per the lunch boxes. We refused 2nd bag and asked for refund for that as it was there website's error. They said sorry it's too late. When asked to call the supervisor the associate said he was the supervisor. No name tags, no supervisor tag and refusing to understand the issue! Clearly no sense of business or customer service. No sense of how to pack food! Are the people working at this place, really fit for the job or is it because you couldn't find any other job you are just doing time pass here. Does the company take a look at the ratings and try to guage why it's...

Well, it's Taco Bell. Hardly anything to get excited about. But we were hungry and it filled the hole. I don't like that the employees won't help you at the counter. They have a sign on the counter to use a Kiosk. And they completely ignore you when you try to get their attention. We waited 30 minutes for 2 Mexican pizzas and 2 hard tacos. The tables were dirty as was the drink island. I told a woman there was no hand soap in the dispenser in the Men's room. She said "okay" and walked away. She never did go back to the restroom and put soap in the dispenser. I wonder how the employees are washing their hands ?? When we got ready to leave I went to the counter to tell them, again, there was no hand soap in the men's room. I said excuse me to get a fella's attention who was making tacos. He looked at me then hollered at someone I couldn't see telling them to see "what the person at the counter wants". No one came so I just hollered at him about the absence of soap in the men's restroom. He didn't respond so we just left. Customer service and cleanliness are very low on the priority list at...

First off, the kid taking orders clearly doesn't want to be at work, whole time I was ordering he was rushing me and kept cutting me off and saying "anything else" and would sigh when I'd add another item (my order wasn't even large a few tacos and burritos and one meal)

When I got to the window and was waiting for him to grab my card he was taking orders of people behind me and kept doing the "hand roll" motion like "hurry up" to everyone ordering.

Hardly even had the bag in my hand, and he let go and slammed the window

Food was meh, requested no onions on both bean and cheese burritos... both had onions, so I had to toss those due to an allergy and couldn't eat them.

Steak burrito had so much sauce I couldn't finish it

My drink had no ice and was Luke warm

And none of my sauces I asked for were in the bag.

Hire people who want to work. I'm sure someone would love to have that kids job since he clearly doesn't like working there..

Worst 29 dollars I think I've literally ever spent. Now I know never to stop at this dump even if it's the...