Home2 Suites by Hilton Livingston Yellowstone — Hotel in Livingston

My husband and I stayed here for one night, checking in on July 8, 2024. Prior to arrival, I checked in on the Hilton app choosing room number 428. I prefer to choose my room to be on the top floor and furthest away from the elevator as possible due to my severe insomnia. We arrived to the hotel around 5:30 PM. When we walked up to the lobby desk and gave the front desk employee our last name, she told us to wait at the desk while she went upstairs to “look at the room”. She was gone for about 15 minutes making us stand there. When she finally came back, we were told that our room was not cleaned and wouldn’t be ready for 2 and 1/2 more hours. At 5:30 PM this is absolutely ridiculous, especially when I checked in online the day before arrival. They offered me a different room on the second floor, which was not my preference, but we took that instead of waiting until 8pm to get a room.

This is supposedly a new hotel that just opened in the past month, so I had high expectations for this Hilton property. I was wrong - this property is nothing but chaos and half of the amenities aren’t functioning. We were told by the front desk employee that our room wasn’t cleaned because the housekeepers were having a meeting. They were, in fact. We saw and overheard them having the meeting in the lobby of the hotel in front of the guests. The employees seemed disgruntled, complaining to management about not having adequate cleaning supplies. My thought is - why is my room not cleaned at 5:30 PM if every single housekeeper that works at the hotel is present?! Make it make sense. It continued to get worse. We then tried to get on the elevator with our luggage and waited a good while for an elevator to come down to the lobby. Another employee told us that the elevators have not been functioning very well all day. Again, this is a brand new construction hotel - why are the elevators not functioning properly?

After finally getting to our room, we decided to go check out the pool and jacuzzi area. Of course, the jets in the jacuzzi would not work. A friendly employee came to ask us and the other guests if everything was functioning in the pool area, we told him the jacuzzi would not work. He said he would fix it. He did in fact fix it, but the jacuzzi jets worked for 15 minutes. Once the jets timer was done and we tried to start it again, it quit working all together. Bummer, but whatever - not the end of the world. We go back up to our room, try to get ice. The ice machine is out of order on 2 floors - great. Then I try to connect my phone to the hotel free WiFi, it says to input my last name and room number to get internet access. Guess what? it didn’t work, shocker. I tried my original room number and the new one that was assigned to me, neither worked. Called down to the front desk and they did not know either. They did give me a staff use code to use and it then worked. Just another inconvenience I had to stop and inquire about. I couldn’t help but notice the strong smell of pancake syrup and eggs on the 1st floor outside of the lobby. There were dirty breakfast dishes just sitting out. This really grossed me out, just the smell of old food and caked on pancake syrup sitting there since breakfast time. Even worse that every single housekeeping employee was present in the building for their little meeting. Breakfast in the morning was underwhelming and disappointing. Couldn’t even get a simple bagel because the toaster was “out of order”…. This whole hotel is out of order. The place has not even been open one month and of all things, the toaster isn’t working. I know this seems like minor inconveniences but just an annoying end to a great vacation, where all we wanted to do was get ready for a full day of airport travel from Bozeman the...

I cannot say enough wonderful things about Wyatt and the level of service he provides. From the moment I arrived at the hotel, he went above and beyond to make sure my experience was nothing short of exceptional. Hospitality is not just a job for Wyatt.. it’s a genuine part of who he is, and it shines through in everything he does.

Wyatt is one of those rare individuals who truly understands what it means to make guests feel valued and welcome. His friendly and approachable demeanor immediately puts you at ease, and his ability to anticipate needs before you even realize them yourself is nothing short of incredible. He doesn’t just assist, he genuinely cares. Every interaction with him feels warm and personal, like catching up with an old friend who just happens to be an expert in ensuring your comfort.

What really stood out to me was how effortlessly he handled every situation. Whether it was providing recommendations, assisting with accommodations, or simply checking in to see if everything was going well, Wyatt did it all with a genuine smile and an eagerness to help. It’s evident that he takes pride in his work, and that pride translates into an outstanding guest experience.

In an industry where customer service can often feel scripted or transactional, Wyatt stands out as someone who brings heart and authenticity to his role. His kindness, patience, and genuine enthusiasm for helping others make him an invaluable asset to the hotel. It’s rare to come across someone who not only meets expectations but consistently exceeds them, and Wyatt does just that.

To anyone staying at this hotel.. if you have the pleasure of interacting with Wyatt, consider yourself lucky. And to the management team.. please know that you have an absolute gem on your staff. Employees like Wyatt are what turn a good stay into a truly memorable one.

Thank you, Wyatt, for making my visit so enjoyable. Your hospitality and kindness did not go unnoticed, and I sincerely appreciate all...

Check in was great (friendly front-desk personnel), and the room was acceptable. The thing that really soured my visit was the breakfast experience. We went down to breakfast 45 minutes before it ended. When we arrived there was almost nothing left. The line for waffles (pretty much the only option by this point) was long because that was most people's only option. Waiting is a Disneylandesque line to get a waffle is not how I wanted to start my day. The staff did not do anything to refill food. They were aware it was out and seemed to make themselves scarce until there were only a few minutes left. Then, almost magically, everything was refilled. Before my kids could get more food, almost exactly at 9am (after the new food had been out only a few minutes) they closed the doors, even with people still inside getting food. I realized why 30 minutes later as the staff were having a meeting and everyone was eating the breakfast leftovers. The staff getting food is great. Please keep doing that. However, not refilling the food for paying customers is pretty crappy. We ended up paying to et elsewhere because my kids did not get enough to eat.||To management - please don't write a disingenuous canned response of how you "sincerely apologize for the disappointing experience" during my stay. If that's all you do, we all know you aren't sorry. Please allow me to provide two options that will satisfy me.|Option 1 - We are refunding you for the amount you spent on breakfast later that morning because we didn't provide you the breakfast we promised.|Option 2 - Yeah. We agree, it was total crap that we didn't restock breakfast. We are completely changing our procedures and we promise that all future guests will get the full...