Kalaveras

It’s really hard to understand how an establishment like this remains open. Hands down I experienced the worst customer service in my life at Kalaveras. My family and I attempted to have a great night out but that attempt was blocked by Kalaveras.

Alfredo (waiter) needs to be trained on how to serve customers. He was not attentive and overall had a very smug attitude. At one point I asked Alfredo for something and he just walked away. The environment was loud so I gave him the benefit of the doubt that maybe he didn’t hear me. I can understand that. One thing I found weird was that the staff was carrying tables over our heads and rearranging their furniture on a Saturday night. It was definitely a hazard and made us feel uncomfortable. It felt like an unorganized family party.

Our group ordered a couple of pitchers of beer while we were deciding what to eat. We asked Alfredo for another pitcher of beer and instead he brought us our check. (WHAT?!) We informed him that we were not done but he told us we were drinking too slow and that we had not ordered food. (We were trying to order more drinks and about to order dinner for our entire party but they wouldn’t let us!) 🤔 We were so blindsided and confused!

We requested to speak with a man who were informed was the owner. He asked us to give him a minute to look into it and instead of coming back to us, he sent another guy (a Manager named Erwin) to talk to us. Erwin told us that their computer’s algorithm said we were pacing too slow with our drinks and we would have to leave. He said that there was a fight on and there were 80 people outside. I looked outside and maybe saw 4 or 5?

Never in my life has a restaurant tried to control the speed in which I eat or drink. I was so embarrassed for them.

We expressed our disappointment with how the waiter had disrespected us and Erwin just continued to defend the waiter and their restaurant’s system. Erwin said that we needed to compromise with them and meet them in the middle. That made me extremely frustrated because we were doing nothing but trying to spend more money at their establishment. We asked what a compromise would be and Erwin said that compromising would mean we could continue to stay there. Most places would be welcoming their customers in with open arms!

I requested to speak with the owner again. The owner had no customer service skills. When I asked what could be done he replied “let me ask my brother” and walked away. Who is his brother and why would you say that to a customer in a place you own?! This added to the embarrassment. After a few minutes I saw the owner from across the room, walked towards him and he actually walked into the back. Eventually, Erwin came up to our table and reiterated the same thing as before. We were baffled at the lack of customer service this place had.

Overall, this was a shining example for a training video on how not to run a restaurant. I thought we were being filmed for that or maybe an episode of “Punk’D”. Wow, what a night! Thanks Kalaveras!!