Ala Thai East — Restaurant in Montgomery

If I could give 0 starts I would. The customer service is awful. Today (03-23-2021) A friend and I called to place a to-go order. We called them close to the time they would open. She put me on hold because she trying to get someone else orders. I stayed on hold for about 20 mins so I just eventually hung up. After my friend and I left Sam’s I called back to try and place the order once again. This time she acted like she couldn’t hear me so I did speak louder and a little slower for her. Once I was telling her our order my friend wanted me to tell her no spicy. The lady rudely said “its does not have spice on it” then I was telling her my order and I said the same thing no spicy and she said the said thing ‘“its does not have spice on it either”. Regardless if it did or didn’t we are telling her we did NOT want it on there. We did mention to her the last time they put spice on the side. So we didn’t even want that. Then she proceeded to be smart by asking if we even needed spoon or fork. Then we called back to cancel our order because we DO NOT have to pay to eat somewhere for someone to be so RUDE to us. She said “okay and then hung up”. That’s not all she never had to call back and talk to the other girls where I work with about how we were being so rude. She was so unprofessional. That right there shows that she knows she was being very RUDE and disrespectful. I called back to speak to a manager so I could approach this issue with the manager. The lady would not time me when the manger would be in and was still arguing with me and then hung up in my face. I had to call back again. I cannot speak for my friends but I WILL NEVER EAT HERE EVER AGAIN. They have horrible...

WARNING...Check your food before you leave the restaurant. Had a negative experience here this past weekend. Made it home, there was an item in my food that I requested them not to put in there because of food allergy. Whicch made the food inedible for me. Hubby bit into a small pebble that was in his Pad Thai Classic. Call Ala Thai immediately. Owner says she has no idea how a pebble got in the food because "they cook in a wok...not a flat top so it's impossible". Then I tell her about the food allergy ingredient, She then says hold on...to talk to the cook. I'm assuming, to verify what I was saying...as if I were lying. Then comes bk to phone and says "I will refund your money back to your card and replace your whole order at your convenience ". Called today to redeem. Owner does not acknowledge saying such. Guy says he was given "orders" to remake ONLY the chicken fried rice because " that's the only thing they messed up on".So she basically lied. Needless to say, no one in my family will be patronizing this restaurant ever again. I will take my hard earned money elsewhere. People say shop local...but why...when most have no sense of consistency, customer service or appreciation. Go to Lek's where you will get good customer service. I would give zero stars if that...

Had a nice experience here, the waiter is super friendly and he knows alot about the menu that they're serving. Social distancing is being practiced. Food was good. So, I asked for my meal to be spicy, and it arrived with bunch of diced red chillis on top of my dish. Hahaha. Not even mixed with the food itself. Anyway, both my husbund and mine's order was good and really tasty. I gave it 3 stars for 1 reason, because the dish was so simple and technically, you can prepare it at home. It has nothing special to it. Even their soup. It was just merely, broth, ground pork pieces, green onion, pepper and that's it. Sweet tea was good, husband said it was too sweet, but I like it. Just a nice experience, but same as other restaurants that I have reviewed, there's always a room for improvement here. Might come back to see...