Firehouse Subs Montgomery — Restaurant in Montgomery

Staff were extremely disrespectful to my mother at this location. She picked up my online order for me because I am down from having surgery on March 21st and I still haven’t heard back about my complaint or a refund. I ordered a hook & ladder, a turkey/bacon sandwich and a steak sandwich and they took it upon themselves & made 3 Turkey sandwiches and had it stapled up in my to go bag. They also did not include any of the chips or drinks I ordered. My mom checked the bag and noticed all the sandwiches were incorrect & when she asked they said their slicer was down so they made us random sandwiches without asking us if we were okay with that. In addition, I am allergic to dairy and my mother stressed that to them in person. I ordered no mayo, no ranch, no condiments period online and ranch was still put on my sandwich- which was not realized until she had the food all the way to my house in Wetumpka. It is very concerning to me that they would just disregard someone’s allergy to food. How dangerous. I ordered to pick up at 705 and she was mistreated and waited for a resolution in the store until almost 8 pm. By the time she made it home- we did not have time to make it back before they closed. I ended up having to just throw the food away and find something else to eat in my house for dinner after just having surgery. She was disrespected and treated horribly, I couldn’t even eat and my mothers sandwich was all incorrect(only included turkey on her hook and ladder) along with the extra steak and extra cheese that I paid for on my husbands steak Sandwich were not included. In addition- they said they made a turkey sandwich for my husbands meal because “they didn’t want to open a new bag of the steak” for his sandwich. Just wild. I need a refund. What a horrible experience. Their staff was terrible. When my mom got there and they started giving her problems I told her to just tell them to give me a refund. They said I had to request it in the app, but when I selected that there was an issue with my order in the firehouse app- it was sent to the corporate level and they said they can’t do anything that the refund has to be processed at the store level & said they forwarded my message. It has been more than a week at this point & I have yet to hear back from...

I ordered my food online using the rapid rescue to go option because I had a medical appointment during my lunch and had no time to wait for food. The order was sent in at 12:18pm for a 12:30 pick up per the online order. I arrived at the restaurant at 12:38. My food was not at the pick up location. I waited for another 2 minutes before someone asked me if I was waiting on a pick up order. After saying yes, I continued to wait. After another minute, I asked if my was order was close to ready and and was told that they would be starting my order next. I was already running late and did not have the time to continue to wait, so I attempted to cancel the order online. The AI message told me that I would have to contact the restaurant to cancel. I then told the employee, I did not have time to wait for my sandwich and I just needed to cancel the order and was then told that they only had two people working and I was just going to have to be patient,and " just cause the app told you 12:30 don't mean its gonna be ready when you get here." I then said, I just needed a refund. The employee then told me that she had other orders to complete and if I wanted a refund, I had to wait. She then told me that she would give me my money back and also give me that sandwich. This would still make me late, but OK at least I was going to get something for my trouble. After several more minutes, the sandwich was placed on the counter and she said "there's your sandwich." I waited a few moments and she looked at me and said "what, you still want your money back?" When I said yes, I wanted my money back, she told her coworker to "take that sandwich and put it in the back" as she walked over to the cash register. I have now been in the location for over 10 minutes when I should have been able to walk in and pick up my sandwich. When I met her at the register, she proceeded to inform me that since I ordered online that she could not give a refund in the store. I told her the app stated I had to contact the store to cancel the order. I was then told that she was the general manager and they don't refund online orders in the store. Therefore, I left the store with no sandwich, no refund and a very bad impression of Firehouse Subs and especially the "general...

Just in this location and I never write reviews being that I’m in the food service Industry. I called, was placed on hold for 10 min. Called back 40 times and never able to get anyone on the phone. I drove to the location ONLY to find a EMPTY store with 2 workers( one sitting down and the other one standing at a computer). I explained about trying to call in and the phone was still off the hook!, the one sitting down begin to tell me that they had just worked a large order. I ask for a manager and was told there was no one I could talk to except the guy that was there that stood there saying NOTHING while the little kid did all the talking. While going back and forth another worker comes from the back looking like he just got up from a nap. When I begin to explain of ways to reach a manager other than the guy present that didn’t seem to care of what was going on, then they begin to tell the manager contact information. These guys apparently require supervision. I did record my experience because the little kid was throwing my food around until he suspected I was recording him and then got ALL the way right! I initially gave this place a 1 star but I understand the owner is not responsible for BAD help but I see a review right before mine with the same experience so I do expect a CHANGE the next time I visit do 3 stars for me. ......It was 3 now 1 they intentionally Messed...