Starbucks — Restaurant in Morgan Hill

My significant other and I stopped in to the Monterey Road Starbucks in Morgan Hill, CA, and we were both quite unimpressed to say the least. Upon entering their establishment we both needed to use the restroom and to our dismay both of their facilities were dirty (toilet paper and used napkins littered the floor). After washing up we entered the line and weren’t greeted by the barista who was at the register. As we approached to order she seemed very frustrated and underwhelmed by our patronage. We ordered our drinks and patiently waited in line for our beverages. I got my usual, Caramel Brûlée Frappechino, and my SO got her usual, Caramel Frappechino. It took quite a long time for us to receive our drinks but they were quite busy so that’s to be expected. Upon receiving our drinks (at which the barista simply called out the drink in question and went about his business) we put our straws in and took the first sip and were absolutely shocked at the lack of flavor. My SO’s coffee tasted like ice chips with caramel drizzle and mine wasn’t much better. My SO said to me, “honey, try this it’s so bland.” I did, and we agreed she should wait in line and ask for a new one to be made. The manager on duty (we presume manager because she was very bossy and rude to the other employees) was quite rude, didn’t apologize and just repeated what my SO had told her. “It tastes like water? Caramel Frappe!” And walked away. My SO waited in line for another four to five minutes before receiving her next drink which was slightly better but still had too much ice in it. She was upset because the barista started her drink and put it down and forgot about it and kept her waiting. Luckily we won’t be back to this location but we were both unimpressed by the service or lack there of, the cleanliness of the restaurant and their bathroom facilities. You can do better, Starbucks...

I have a Starbucks card where you can earn "Stars". I went through the drive through this morning and ordered a "pink drink" (love the strawberry and coconut milk combo). I presented my card and told the clerk to use the cash on the card. When I got home I found she used my start without asking. I feel this is kinda like them reaching into my wallet without my permission. I'm saving the stars for a coming trip.

I do not know if she was busy chatting with other staff members, could not hear me through the fan over the window or just ignored what I had said. Hopefully the staff at this location has had better training or maybe the staff on Sunday mornings (around 8:30 am) are all trainees on their second shift ever. Hopefully the manager is paying attention to what they are doing. Hate to see them, in the near future. cleaning the soft serve machine at a...

I stopped at the Starbucks at Monterey and Tennant. It was a disappointing visit. I ordered a vente cafe espresso frap, which is listed on the new fall menu as a "new classic". I was told by the young lady at the cashier that they were no longer making them. I pointed to the brand new menu and said it's still listed and it's listed as a new classic. She told me again they weren't making them. So I asked, are you just out of the espresso whipped cream or the italian roast drizzle, since I was willing to omit one of those. At that point, the male making the drinks again told me firmly that they were no longer serving that drink. So I left, and went to a different one that apparently knows their fall menu better and had no trouble...