Starbucks — Restaurant in Morgan Hill

The Cochran and Skipper location has 9 dollar drinks served with a side of attitude. The lady with black hair and eyelashes larger than she was could not have been more annoyed at my presence. Put in a mobile order about a block from the Starbucks and immediately got into the drive thru. She took the time to lecture me about waiting 5 minutes so they have time to make the drinks. Ignored me at the window until she had one of my two drinks. Was very annoyed when I said there was another one coming, went away for a couple minutes and then opened the window again to ask me to pull into a spot and they'd bring it out to me. The lady who actually brought the drink (barely a minute later) was lovely. I did put in the order and show up super early but I expected to be told to pull up and wait from the beginning. And I was super polite the whole time so, I don't know if she was just over the job or what but her customer service skills are...

I placed a mobile order pick up and then proceeded through drive through and when I got to the window to pick up my order the barista started barking at me saying "next time you order you need to wait longer before you come to pick it up because you came to early and your drinks aren’t ready yet." there were no cars behind me just one ahead ome and she took about 8-10 minutes giving them their order and then told she told me “the car in front of you had three custom orders so you have to wait.” mind you all I had said so far in this interaction was hello I hadn’t complained about waiting or anything. So i just said okay I’ve never had an issue coming early to get my drinks other baristas usually just say “One second while we get those ready for you” Ive never been talked to so rudely it scolded by a starbucks employee. If she is a slow paced worker then just say that and don’t blame...

Very kind and warm environment. Got a basic coffee but it was given to me in a cozy, comfy mug. I was asked if I wanted breakfast without feeling pressured into buying anything. It felt simply caring. When I put on my sunglasses from the brightness of the sun indoors, someone seemed to notice and pulled the blinds down near where I was sitting. A different time, I was going to clean the table I was about to sit at but someone noticed and quickly cleaned it off for me. This worker also seemed to notice the difference of people who might like to converse compared to someone rushing into a focus mode. This quality was also appriciated. Would recommend this Starbucks to sit and work, or even just to wait out traffic with a cup of coffee. The drive through was also excellent at efficiency balanced with a positive warmth of interaction, plus personalized funny/kind notes on the...