Black Cap Coffee & Bakery- Espresso - Lattes -Breakfast - Lunch - Gift Shop — Restaurant in Morristown

I’ve always had excellent coffee from Black Cap, and the breakfast sandwiches are yummy. However this morning I did not have a positive customer service experience. To the point where I am now unsure if I want to continue being a patron for this business. I was running a little late this morning, so I decided to call and see if it would be possible to get a breakfast sandwich started while I was on my way (they usually take about 10 minutes or so). A young woman named Meredith answered the phone, and let me know she would have to put me on hold for a couple of minutes. This seemed reasonable, I’ve worked in the service industry for many years and understand the morning coffee rush. Instead of actually putting me on hold she simply set down the phone for over a couple minutes. During this time I was listening to her and her Co-workers gossiping and laughing, only once did I hear any interaction with a customer, and only once did I hear the milk being steamed on the espresso machine. She then got back on the phone asking “are you still there”, when I replied “yes”, she told me “I cannot take any phone orders at this time the cafe is too busy”. I drove by about 3 minutes later to stop in and complete my order. I saw two people behind the counter, no line, and less than five customers in the store. If phone orders are not part of your policy please ask your employees to let people know so that they can either make other arrangements, or perhaps not have to listen to them gossip while they are on “hold”. It would have greatly...

I would not even give it 1 star. We are regular clients at the Stowe location and have never had an issue . On Sunday June 1st we went to the Morrisville location. We waited 20 minutes after ordering our sandwiches and when we enquired what was taking so long we were told they ran out of tomatoes so we said make them with out tomatos. another 20 minutes passed and we enquired again and we were told it would be another 5 minutes. I asked if preparation had even been started and I was told no. I then said forget it we could not waste any more time waiting for a simple sandwich. We were not offered a return of our payment nor an apologize just a blank look by an employee who obvious had no passion for his work. We tried to contact black cap direct and left a message on their MSG board as I do not believe in airing dirty laundry in a public forum, but since management did not bother to reply here it is. Hoping they can resolve their employee issues before they destroy their business. I will...

A Local Gem – Great Coffee, Even Better Vibe

Black Cap Coffee is hands down one of the best spots in both Morrisville and Stowe for a top-quality coffee and pastry experience. Whether you're starting your morning or looking for a mid-day treat, they consistently deliver.

The coffee is rich, smooth, and clearly made with care—no burnt aftertaste, just great flavor. Their pastries are fresh, perfectly baked, and hard to resist (especially the croissants and scones!). The staff is always friendly, welcoming, and efficient, even during busy hours.

Both locations have a warm, inviting atmosphere that makes you want to stick around—whether to catch up with friends, get a little work done, or just relax with a latte.

If you're in the area, Black Cap is a must-visit. Quality, consistency, and charm all...