IHOP — Restaurant in Mount Airy

I posted this on yelp but thought to post it on here to hopefully get a response. My friends and I were greeted with a man and when my friend said how many of us there would be all he said was "yeah" and awkwardly stared at us while grabbing menus so bad to the point I hid behind my friend. He brought us to a nice big booth which would be the last good thing he did. Our waitress was the sweetest, so helpful and apologetic to the to the flat soda (machine apparently broken) and the food taking long. We had good conversations and she brought up the rewards and asked us to sign up and of course we did she was so kind. Once we did (we found out to be the manger desman) was continuing to stare at us and came over to us to confirm we indeed signed up. It was awkward as he sat in the booth next to us messing with his key chain confirming we actually did sign up. It was apparent he did not believe us or the sever. We would continue to talk with our nice sever and be stared at by this man. It was apparent and uncomfortable. Then apparently a man had been sat and she never greeted him when no one at our table saw him be seated or that he was even there. The "manager" talked with him and then (right in front of us and the man) berated her about watching her section when just a minute ago our table was the only table in her section. He hovered over her and it was actually concerning the way he acted like towering over her. We all could hear what he said and we all saw it. Very unprofessional and rude. Once she came back to our table we asked her if she was okay because it was rude and embarrassing for her to be talked down to like that in front of her tables. We ALL noticed the manger still staring at us and once we finished the conversation he pulled her aside to a nearby table (where we all could still see them) and sat with her as he scolded her about her tables. We all could hear and see this happening. After this she was no longer wanting to hold conversation and almost seemed to rush us out. Now I am not blaming her for this, I think the manger ether told her to get us out or she didn't want to be scolded anymore because of us. She was still so sweet and helpful and we still asked her if she was okay. Loved having her as a waitress. Mind you the manger is still staring at us the whole time. We finished and thanked her then left. I work in a restaurant and never have I been berated like that and never in front of customers. Desman was very unprofessional and rude to this young lady and only did what he did ether to please the older people or a power trip. It was disgusting. I don't want to know what else he does when customers can't see him. I greatly hope his manger position is reconsidered (as he is worrying about the wrong things and not the broken soda machine or slow food) and maybe have him downgraded to a bust boy where he doesn't interact with others. I only rate it 2 stars for the waitress and food. The manger totally ruined the atmosphere and experience. Not sure i'll be back with desman...

What great customer service! First, the host truly looked happy to see us and asked if we preferred a both or a table. Since there were three of us and one preferred a table while two of us preferred a booth, I asked if they had a half booth & half table. They do and she sat us there right away.

Second, our server came over in about 15-20 seconds, welcomed us and took our drink orders. She was very very pleasant all the way through our visit. We had some additional engagements with our server and were fully satisfied.

Now, I know everybody at a restaurant can't get everything perfect all the time, but so far, I was pleased.

Then there was one issue that came up when the main course was delivered. My wife's cob salad had the standard dressing on it though she had asked for a substitution. She told the runner who immediately apologized and took to correcting the mistake and have a new salad as soon as possible.

Now here's the part that really impressed me. About a minute later, the manager came out and apologized. But then asked my wife if there was something she could bring my wife while she waited for her new salad. "...mozzarella sticks?" she asked. My wife said "No" and I said "Too much fat." Then the manager said "How about a fruit cup?" and my wife said "Sure!". And within just a short few minutes she brought out some fresh fruit. The manager even checked back again later to make sure everything else was okay.

So, though my wife had to wait a few minutes for her salad to be remade, what could have been a really frustrating wait, was turned into a positive effort to do everything possible to make our experience wonderful.

Way to go Mt Airy IHOP team! Keep up...

I don’t even know where to start. My family and I love to attend IHOP, but every time we come to the Mt. Airy location it is noting but dissatisfaction. Today we arrived at the restaurant with hope for better service, but of course nothing has changed.

We arrived to IHOP at 11am and was not greeted until 25 minutes later. When the waitress arrived, she took our drink and food order at the same time. We didn’t receive drinks until 11:45.... The waitress explained that she was very busy and apologized. She then told us she would go put our order in and click a button to make it come out faster. We then received our food at 12, which was quick considering she had just put in our order. Overall, we waited an hour and ten minutes just to receive our food.

The food was great as always, but the service was horrific. There is absolutely NO teamwork within the restaurant. There were servers standing around with no tables, while our server had atleast 4 and was STILL getting sat. Our server was great and was doing the best she could, but there is no excuse for for the lack of effort from everybody else in the restaurant. We didn’t even see a manger during our whole visit.

My family and I will not be returning this location. Hopefully some changes can be made so not all future customers have to go through...