Starbucks — Restaurant in Mundelein

I typically choose to stop by this Starbucks because it fits conveniently into my work schedule. However, I had a disappointing and frankly discouraging experience during my most recent visit.

What seemed to be the manager called me out when I asked for a cup of water, making a passive-aggressive remark implying I needed to purchase something in order to receive it. This was frustrating and confusing—especially considering that I’ve regularly purchased drinks and items from this location over time.

What made the situation worse was that the store was not busy at the time—there were no long lines inside or in the drive-thru—so the dismissive tone felt unnecessary and unkind. I’m fully aware of Starbucks’ updated policy about requiring a purchase for water, but as mentioned, I am already a paying customer.

Even Starbucks’ own guidelines mention that while the policy aims to streamline service, baristas may still use discretion, especially when the store isn’t overwhelmed. In this case, that discretion felt lacking and the interaction felt unnecessarily unpleasant.

I hope management reflects on how tone and customer rapport matter just as much as policy enforcement. I’d love to keep supporting this location, but not if it means being treated unfairly when I’ve been a...

Most definitely not customer service friendly! I have encountered quite a few issues that could’ve easily been resolved! I’ve been turned down in returning a merchandise product (within a 60 day Not a 30 day period) reassured it can only be accepted within a 30 day period and if I had a receipt? “which Yall have failed to ever provide one since now you can pay with your starbucks app! Which was no issue since obviously I did pay with my Starbucks card! Moving on to being dissatisfied with my drink “barista promise” if you don’t know about this please look into it!!! If “(for any beverage or food item you purchase that is not received, is not correct, is not filled properly or doesn't taste as you ordered it, we will remake the item at no cost to you until we get it right.) ” Failed!! ..To being asked who you spoke to about this issue, and If I had the drink with me atm, when I stopped @7:30am on my way to work and I’m out at 4:30pm Yes I will conserve that drink for you , next time I will make sure I do! Finally to being asked are you ok with the extra space ( not filled all the way to the top with just ice)??!! Save your money and time!! Maybe it’s time to look around for other coffee places that is worth the...

I had a disappointing experience during my recent visit. I placed a mobile order for two drinks and two food items for drive-thru pickup. When I got to the window, the barista handed me a sealed bag, which I assumed had the food and drinks. Since I couldn’t see inside, I opened it, took out the drinks, and placed them in my cup holder so the drinks wouldn't spill while driving.

After that, I waited for a few minutes (3-5), assuming the rest of my order (the food items) was still being prepared. A few minutes later, the barista opened the window, looked at me, and said rather abruptly, "That's it." I let her know I had food items as well, and she responded loudly, "Oh, you got food items too," and slamed the window closed.

I was surprised by how the situation was handled. A simple, “Is there anything else you’re waiting for?” would have gone a long way. The interaction felt dismissive and unprofessional, especially considering how common it is for mobile orders to include both drinks and food.

I usually have positive experiences at Starbucks, but this visit left me disappointed. I hope this feedback helps improve customer service...