Subway — Restaurant in Napa

Please don’t go! Ordered a 12” reg sub with roast beef with my toppings. At the register I asked for a medium soda she didn’t say anything but points to the empty cup holders(I thought she didn’t see it wai eked out walking out empty) paid for my food and “drink” when I asked for a cup she said I didn’t ask for a soda I said yes I did, didn’t get any drinks turns out my bf said their machine was broke. My bf behind me orders a sub then they ask him if he wants a soda! He didn’t get one cause I was just a little annoyed. The BIGGEST issue is I’m eating 3-4 bites of my sandwich I look and they only gave me 3 pieces of meat?!?!? So I walk inside thinking it’s a mistake and unfortunately they don’t speak any English when trying to explain why I only get 3 pieces, luckily for me the customer they were helping was able to translate and they said that 12” subs only get 2 pieces of meat that they are proportioned already and I shouldn’t actually only gotten 2 pieces not 3!!! Are you kidding me $13 for 2-3 pieces of meat is an absolute rip off! Anyways I ended up going to back out at the tables with my bf just angry about it then low and behold not 1but 2 customers were getting sodas after I was told it was broke. So I went back In wanting a refund again only taking 2-3 bites, again they don’t speak English so I had to call my friend to translate for me and they said that it’s what I ordered and they will not give me a refund. I asked about the soda machine and they wouldn’t even answer or not about it. I told them I will dispute the charge seeing I didn’t eat hardly any sandwich and came right back when there was a problem. At the end they said they would but they took my receipt so I don’t have record of it but there was no manager there to help with the situation or anything not sure if ill get a refund I’ve tried calling the store and they don’t take calls. Will be calling to dispute the charge. Not the best pic but was trying to show only 3...

Ordered a Togo for 2 Veggie Pattie from this place with baked with Cheese and pattie in Italian Herb and Cheese bread with couple of veggies.

At first when I requested the server to change gloves, he didn't change the gloves the staff started arguing as well.

Secondly, the server was not listening to what I wanted in my bread, and had to explain to him many times what I want in the veggies section without screwing up my order.

Thirdly, the order was not properly heated and the pattie was completely cold even after baking.

Fourthly and the most important one, got food poising after eating at this place and mine & my wife's rest of the day was spoiled after eating at this place. The minimum is 1 star, else I would give negative stars to this place for the service and kind of food they serve. Never ever...

So I never leave bad reviews. HOWEVER. I ordered subway from Uber eats. NEVER AGAIN. So the guy picked it up dropped it off was amazing. I go to eat lunch and when I say this sandwich completely messed up. Literally the amount of oil on my sandwich... it’s dripping off. I held up my sandwich and oil POURED OFF. There’s a huge black hair in my food. Honestly I’m so mad. Like why would you mess up someone’s food on purpose. I say on purpose because it’s not a accident that you add a entire bottle of oil to my food. Also took pictures where you see a BUNCH of oil just pouring off my food. Not to mention the paper wrap is so covered in oil it’s breaking. It’s disgusting. Thanks for...