McDonald's — Restaurant in Napoleon Township

We called and asked if we could order food at 10:30 and then pick it up at 10:50 cause we had just got off work. They said we can and told us to order it. We pull up at 10:50 and they tell us over the speaker they are closed and we tell them they had just told us it was okay. We pulled up to the window cause they wouldn't talk to us and they wouldn't open the window to talk to us even though the store was just open and they screamed through the window to go away even though the app had already taken our money and we wanted a refund. They also had their cigarettes out of the box and out while walking around in the restaurant. We did come in before they closed and I understand if they were annoyed but they approved us doing it when they very well could've just told us no and we would have respected it. We were kind about it because we also work late but they wouldn't even talk to us, we just wanted to ask what to do or if we could get a refund. We placed the order before showing up so they would have time to finish it and they agreed. They screamed at us and wouldn't even attempt to talk to us when the store was still considered open. They could have just told us no...

My husband and I drove thru today and ordered a kid’s cheeseburger meal with a root beer and a double cheeseburger meal with a coke. When we got to the food window, the young man gave us our pop’s and asked us to go to the number one spot to wait our meals. Quite awhile later a girl came out and said, (here is your cinnamon buns and cheeseburger meal. We said (What, my husband said (We ordered a double cheeseburger meal and she handed him the cheeseburger meal and I said where is the cheeseburger kids meal?) she said didn’t they give you that meal at the window. I told her No and she apologized and went back in I thought to get that meal. Finally, she came back out with the meal and said ( here is your four piece chicken nugget meal). I just gave up by then and just took that meal. What a mess up. Not what we paid for. Don’t think we will be going back to Napoleon’s McDonald’s. Also, it wasn’t a double cheeseburger meal just a regular...

I’m not one to normally post negative reviews, however, today I felt to need to reply. First and foremost, thank you to those that showed up to work today. You were extremely busy today; drive thru was backed up and those inside waiting for their food were starting to get impatient as service was at a turtles pace. As I looked around and watched those in the food prep area, I could not spot anyone that appeared to be part of the management team. Where were you? These youngsters needed some supervision and someone to guide them to step up their pace. I chose to eat at this establishment this morning. I left the lobby without checking my order only to find part of my order was missing when I got into my car. I did not have the time or patience to go back in to retrieve the missing items. McDonald’s is not, nor will it ever be a 5 star restaurant so I cannot expect 5 star services out of a fast food...