Dunkin' — Restaurant in Nashua

🥺On April 25th approximately 5:45 pm my teen daughter had a CPR training course, wanting refreshments, we decided to go in and place our order, and to take a bathroom break. Entering Dunkin's I saw we were the only guest in the lobby with one SUV in the drive-thru and two staff members serving both front counter and drive thru seeing this I knew we could order and be on our way! Existing to use the facilities I left my daughter to place our order. No sooner than it took to step into the restroom and realize the facility was filthy and in order to use it I Needed to clean it..in which I did. Suddenly! I heard a sharp outburst of yelling, one voice sounded much like my daughter, but distressed! This frightened me, not knowing WHAT just happened in the lobby! existing, only to see my daughter who was visibly upset and traumatized approaching the exist doors to leave, the Dunkins employee who is behind the counter is intently staring at my daughter in a intimidating manner holding a smirky expression across her face like she just overtook her rival opponent! I didn't understand where this was coming from but Clearly this is NOT the condition I just left my daughter not even 5 minutes ago to simply place an order at the counter which was being tended by the up front staff! standing in the middle, I turned to the customer service girl, only to see her further intimidating my daughter while still telling her to LEAVE while staring at her holding that same smirky condescending expression. Again, I asked what was going on out here? While my daughter who is trying to tell me through feeling upset says that, SHE (meaning the employee) NEVER TOOK HER Order! While I'm still trying to process all of this, the customer service girl, is Still saying to my daughter, "to leave"! While I'm still asking what happened, and her not acknowledging me, but kept her attention fixed on my daughter. Again I said what happened? in a more firmer tone then she turns her attention to me, still not answering, but begins blinking /batting her eyes at me while still holding a smirky expression on her face. In which I ignored her attempts to incite and escalate this situation, I simply told her in a firm voice to Stop That! Which she did, I noticed When I used a more firmer voice, It was almost like the girl snapped out of some mode she was in. Not knowing this person or her rationale and to neutralize the situation we left never ordering anything. In the car my daughter explained the details that her co-worker had asked the girl, if I was all set, meaning if she had taken my order, when I went to say, "No, I was still waiting to place my order." The Dunkins employee, the girl over-talked her and told the co-worker that my daughter was all set. The man went on about his job, assuming she was all set! When expecting to place her order with this employee she was then told to Leave! NEVER serving her, for no reason other than her own, deep-rooted personal feelings! That's when my daughter was yelling at her! I explained that she just experienced, "Prejudice" Today, there is a lot of diversity. The lesson: Who you THINK is, MAY not be. Who is, isn't, and Who isn't is! despite this girls unfounded feelings of hostility and dislike it is true we should learn not to judge or hate each other. Instead, LEARN to Love and let go of negativity! *Hmm👀reviews where staff yelling/telling guest to leave!

Wednesday, April 12th approximatly 7:30am drive-thru, the woman handling this window couldn't remember if I gave her a $10 or$20 my order was under $9. I informed her $10. Leaving into traffic I reached for my coffee in which the lid flipped up and off. Thankfully, this didn't spill! The breakfast item ordered was to be cooked was cold and uncooked! ..I returned to Dunkin's to wait in line again😧The manager was understanding replacing the items, refund the money; she left it up to the same drive-thru employee to handle the refund, handing back the cash then dropping each coin in my hand and throwing the last coin at me! Wow initially...

I visited this location for the first time on June 10, at about 10:45 a.m. The drive-through was packed, so we went inside. There was a line, but it moved relatively quickly. At the register, we ordered a French cruller, two breakfast sandwiches, hash browns, and an orange juice. We were handed a bag with the donut and the juice and told to wait for the sandwiches. The bag had a mysterious free Boston creme donut in it. We sat to wait in the empty dining room. The table by the door had a dried coffee spill on it, but the other tables were clean. We sat at the second table so we could hear our order when it was announced. After several minutes, the lobby emptied, and we noticed a bag sitting alone on the counter. It contained our sandwiches and hash browns. It is unclear how long it sat there, but the sandwiches were fortunately still hot, and the hash browns were crisp, which was nice, as they are not always crisp at other locations. Overall, I was not disappointed despite not having our order announced, and will...

Me and another customer name customer 2 waiting for quite some time to order. Finally we both just ordered Ice coffee. Waiting for them customer 3 and 4 come in order drinks and food me and customer 2 still waiting, customer 3 gets drink me and customer 2 still just waiting customer 4 gets drink me and customer 2 still waiting. Employee who took all the orders states sorry sir it's coming. Customer 2 gets drink and looks at me and says "good luck" I am still waiting customer 3 and 4 gets food . Employee 2 walks over "who is waiting for food?" I say I am waiting for ice coffee employee said"I am good only " I said well I have been waiting for awhile and 3 people behind me already got served. Employee 2 walks away and yells around the corner "impatient customer wants coffee not like we don't have a drive through rush" I am like "mmmm, impatient??" Employee 3 "what are you wanting for?" A few moments later sorta slams drink down said nothing walks away, me ??? Guess it's mine and walk out .yikes management needs...