Baskin-Robbins — Restaurant in Nebraska

I’ve been here a handful of times. Mostly to get ice cream. The first time we went there they had several options for ice cream flavors. The next time we went there they had only 4-5 all flavors that were not common. The positive is the donuts are always fresh and delicious. The ice cream is delicious. The Breakfast sandwich’s are decent and filling but if you order the potatoes don’t expect a lot. They are good but very small portions.

The reason why I rated the establishment at a 3 is for cleanliness and service. There is not a lot of cleaning going on. Floors are disgusting and behind the counter is the worst. Nothing has been wiped down, trash was on the floor and the employee used the same gloves for the ice cream and to handle money. The manager seems miserable. He is not friendly at all. Very rude. The last time I went there he took my order on the drive thru. I started to order a dozen donuts and he was quick to cut me off and asked if there was anything else I wanted on my order. I just sat there completely shocked and just said “ugh!” He then said donuts will be done last. I didn’t know there was a order method. When I’ve been inside he doesn’t greet customers and a few times he speaks to his...

Went in on a Monday, 2/11/19 had a prior receipt with free donut and $1off coupon, mentioned it when ordering; got the free donut, noticed when I got home, the $1off wasn't applied. Figured I'd bring it up next time I was in. Returned 3 days later, 2/14/19, ordered 20 munchkins and a cinnamon sticky bun latte, and talked with the same girl who took my Monday order and mentioned that she didn't apply the $1off, manager was listening, both shrugged it off with no apology or recourse. They were "out" of munchkin boxes - so they put 20 munchkins in two small donut bags and put those in a brown sack. Got home and my latte had no flavoring in it, was just a coffee latte. Tastes the way a cigar smells. Not happy to have to return to discuss yet another issue! Returned in the afternoon to discuss my coffee having no flavoring, female shift manager offered to remake my coffee, other staff gal offered a small 6" ice cream cake (made for Valentine's day) which had cake on the bottom that may have expired as it didn't particularly taste like...

We live in Lincoln - we ordered two birthday cakes over the phone to pick up on a certain date. We confirmed the day prior. We arrived and the cakes hadn't been done.

Today I stopped by to get hand-packed quarts. I have bought hand-packed quarts from BR for years. When the employee handed them to me they felt really light. It told her and she weighted one and said it was exactly right - 8 pounds. I asked if she meant ounces and she said yes. When I got home I pressed the ice cream down as she had not packed it al all - neither container was half full. The website says these should weigh 700 grams which is 24 ounces.

I tried to call and no answer.

UPDATE: I emailed BR national and they had local franchise manager contact me. She was very apologetic, had confirmed the error on video, and offered me a full refund. Most importantly, she is training her crew on the correct weights for hand-packed ice cream. Mine were exactly half full. I have changed my star rating above from one star to four...