Starbucks — Restaurant in Needham

I place mobile orders here often. I usually am on a quick break from work so this should be the most efficient. Not at this location. I usually never write reviews but today was the final straw. I placed my order at 2:02 the app said it would be ready by 2:08. I arrived at 2:10 and could see my order ready and waiting. Because of the inefficient pick up method I did not get my nitro brew until 2:21 and it is no longer cold. They had 2 people working the register who disappeared into the back when no customers in line and 2 baristas making drinks and calling an order as they finished but no one manning the mobile orders. It wasn't until I could get one baristas attention that I was able to pick up my order. And now my break is over. This is not the first time this has happened but definitely the most egregious. Please try to get a new mobile order pick up...

The service for regular walk-in customers at this location is terrible. I arrived at 11:41 today & placed my order for a cappuccino. There was no one in line. Walked up to the register and ordered. It took 8 minutes to get my drink, and there were 2 barristas working. The female worker churned out about 6 mobile orders while the male worker was walking around aimlessly. After the 8 minutes, when I asked where my drink was, he finally gave it to me. Why are mobile orders preferred over actual in-person customers? There's no up-sell to a mobile customer, whereas good customer service might prompt an actual in-store customer to buy something else. This is the second time this has happened to me here in the last two months. This Starbucks only wants virtual customers,...

Their mobile order system and communication with this store is frequently inaccurate. For example every time I have asked to remove cheese from their breakfast egg sandwich but that is never done.

There is also a frequent issue with their inventory where you only find out once there the item is no longer available. The result is having to wait in line to request refund or replacement item. mobile ordering is for flexibility and convenience, so this needs to be done right the first time. I frequent many Starbucks on a daily basis never had as much issue with this except for this...