Pizza Hut — Restaurant in New Bern

We were so disappointed when the James City Pizza Hut location closed—it's been a long-time favorite in our household. But as it turns out, it was a blessing in disguise! The team at the Glenburnie location has expanded their delivery area and now delivers to us, and we couldn't be happier with the service and quality.

We've ordered a few times now, and every experience has been excellent. The wings are consistently cooked to perfection and generously sauced—just the way we like them. The pizza has just the right amount of sauce, and believe it or not, the toppings are actually evenly distributed across the whole pizza (a rare and appreciated detail!).

On our most recent order (7/31), the driver went above and beyond. He called when he arrived, respecting our “Do Not Knock” notice—something we really appreciate to avoid setting off our enthusiastic dogs. He didn’t just drop the food and walk away—he made sure we received it properly.

Huge thanks to the Glenburnie Pizza Hut team for stepping up. You've definitely earned some loyal...

My wings were not with my order. I called and the manager acted as if she was doing me a huge favor by sending wings out that I paid for, that should have been with my order. She had an attitude with me and talked to me like she was helping me do something. No ma am you are fixing what you messed up not helping me. I paid. The driver however was very nice he called me very apologetic and brought them to me and made sure they were fresh. He did not have to call to apologize but wanted me to know he felt bad but I then told him it was fine things happen and I am sure you guys were busy maybe he should be the manager because he understands how to deal with customers and is willing to make sure customers feel he will always fix the issue. I have had mistakes happen but no manager has handled things line this before and the first time I was really upset about it. because ma am its not a favor...

If you order from app for pickup, it gives you a food ready time and starts a count down, it’s not sync with the restaurant. In best case scenario add 10 mins to apps ready time, cause if you pull to drive up window and another customer pulls behind you, you will be asked to pull back around to window. All, with not giving you a timeline other than your order is still in the oven. Domino’s app is synced with store, at least when there app says your order is ready. It is ready. With today’s technology, Pizza Hut could do better.. Its not like their pizza is off hook, all these chains with the conveyor ovens are, all about the same in taste...