Timbers Fast Food & Deli New Buffalo — Restaurant in New Buffalo Township

Timbers at Four Winds Casino is a very dangerous restaurant for anyone with food allergens or dietary restrictions. They have an entire plant based menu, but the employees are not knowledgeable about all of the ingredients. For example, a manager and a chef stated multiple times that milk and egg wash is inside of the plant based pizza crust; the head chef stated multiple times that these ingredients were not in the pizza crust. The fact that multiple employees with important roles did not read ingredient labels properly is problematic and a major food safety concern. The lack of knowledge and miscommunication did not just occur with the pizza, employee misunderstandings occurred with multiple menu items. The employees are not trained well. Within a ten minute time frame, 5 different employees (managers, cashiers, chefs and more) stated different ingredients for the same menu items. They looked at each other in confusion. The manager stated that the restaurant does not have an allergen menu or a menu with all of the ingredients listed for staff or for guests. Timbers has extremely awful customer service and a lot of staff are not knowledgeable about food safety. Kankakee Grille inside of the Four Winds is no better and has terrible customer service as well. For your own safety, if you have food allergens or dietary restrictions, bring your own food into the hotel if you ever stay here. If you do not plan to be a guest in the hotel, eat before you arrive or...

My husband and I go here all the time and usually is great however we ordered our double cheddar burgers and took them up to our room they were cold as could be. When my husband took them back down to them they didn't offer us a replacement or refund and acted as if we were trying to pull a fast one on them. Like I said they are usually GREAT however this was a terrible and mostly offensive experience seeing as we are here almost every week for 2 days and choose to eat there and with it costing about $30 for 2 burgers I guess I expected to be...

We ate here for a late night dinner because it was all that was open. It was good but more like fast food. The service was very slow but the staff was good and nice. There’s a lot of table to sit if you stay and eat which includes the free soda with the casino. I thought the food was pricey but that’s to be expected for being in a casino. We got the chicken tenders with ranch and honey mustard, bacon cheeseburger which was big and juicy, and deep fried mushrooms which...