Dunkin' — Restaurant in New Canaan

I was in this Dunkin’ Donuts at approximately 5:45 PM on Saturday, May 7 2022. I walked up to the counter and could see a young female sitting in a small back room behind the counter on a laptop. I waited at the counter for several minutes for service and she never glanced my way. I stated excuse me and she then replied “can’t you read? I am on break. And in school”. I then said “I just wanted a cup of coffee and did not come to start a fight”, to which she then stood up grabbed her computer and walked farther back into the room out of sight shouting “well you ain’t gettin one today” this was the worst and most disgusting display of service I have ever seen. She does not deserve to have this job and I hope action is taken to reprimand her. The customer behind me in line also commented to me about how uncalled for her actions were. I never want to return to this establishment and I hope others see this and...

Don't stop here if you can help it. We just left today, November 5, at 5:28pm . Ordered at approximately 5:18 - two small hot chocolates, one medium coffee, $7. Coffee no problem. Hot chocolate? Apparently you need to be a rocket scientist to fix the hot chocolate dispenser. It never worked and so after almost ten minutes we asked for a refund. They said they "can't do refunds" . They offered to do an exchange, but when you go in looking for hot chocolate you kind of expect to not replace it with something else. We ended up leaving since they would not issue a refund for the hot chocolates we did not receive. Thanks for...

the most rude worker ever. she was alone so shame on management. but most importantly shame on her! She was so rude to my sweet dad. He clearly ordered 3 sandwhiches and she served 2. We all heard him say 3 and there was 3 of us there. When he goes back to correct her she says there was 2 and there’s nothing she can do in the most rude condescending tone. Dunkin’ is this who you hire as workers? I was so frustrated with her attitude and demeanor. I’ve worked in the food industry so I understand her point of view but to take it out on a customer and be so rude is not acceptable. I’ll be calling and email to file a...