Culver’s — Restaurant in New Glarus

Nice kids working there, but no clue what they are doing when they enter an order incorrectly. I ordered a basket. I was given no fries. I had to go in (they wouldn’t put fries in my bag). I went in. They said the cashier must have made a mistake. My ticket didn’t say I ordered fries. I said I asked for a basket. They said I needed to pay for the fries. I asked if they were going to give me the discounted price as part of the basket. Staff just kept going about their business saying they were sorry. I just left my food there. It’s fries. Put them in the customer’s bag and move on.

Went to Subway. Just completely irritated, so figured I’d love a non-memorable statement by leaving my food behind and going elsewhere. Hopefully my money goes back to customer service training.

If manager replies to my review, I already left feedback at the company website. I appreciate your apology. Save it. When a customer sits outside, and then states to the worker that the fries are missing, and then goes in to address it, they are on the level. When the worker says that the takeout cashier might have made a mistake, the outcome should be to give the customer their fries. You aren't going bankrupt over fries. Customer experience is everything. Will my review make a difference to anyone? No.

Happened again tonight (2 weeks later). Do employees know what it means to ask for the sandwich as part of a BASKET???? Definitely done with...

I thought that I would give this Culver's a second chance, but I quickly realized that it doesn't matter how many chances they get, they still won't get it right. About a month ago we were in New Glarus for a basketball tournament, we took our family of 7 to Culver's to eat after the games. It was busy, we are a large group, and it was right at lunch time. We ended up getting half of our order and the half that we got was half wrong. I went up and told them about it and they finished making our food and also fixed what was wrong, only they still forgot some of our stuff. We weren't offered any coupons which was fine. However, today, we thought we would give them a 2nd chance after yet another tournament. It wasn't as busy and we only had 4 of us...they forgot to make our food this time!!! The 3 orders after us got their food and we were sitting there waiting...again. They did offer us coupons this time but when they brought our food out to us, one of our orders were forgotten again. Never again will we come to this location, I will drive out of my way to...

i ordered through door dash, while knowing there aren’t many dashers in town, i was expecting my food to be here within a 20-30 minute range. i knew it would be a little longer, which is fine. but what isn’t fine is paying over 25 dollars for curds & pretzel bites to be delivered cold. literally cold. i’m just sadly disappointed in culver’s because this is my first bad experience. i do not blame the dasher, at all! it’s the company’s job to make sure customers get hot & fresh food. just be better when it comes to door dash too.

we ended up warming our food up, so yes it looks better in the picture but that IS NOT how we received it. and yes i did eat some pretzel bites as i waited almost 2 hours for my food. again no hate to the dasher, they...