Dunkin' — Restaurant in New Haven

If I could give this location 0stars I would. I am not from around here but if I lived next door to this location I would still not come here. I went through the drive thru and ordered a few things. The drive thru person repeated my order and told me to proceed. I went to the window and paid for my items. The associates are not friendly nor are they professional. I left only to find out that I did not get my full order so I had to turn around. I explained the situation and asked for my receipt. The girl at the window told me to hold on because she had to get her manager. When she went to get her manager, shd said what do you want? I repeated myself for the 3rd time. She then asked me what I ordered and I repeated myself again. When she printed out the receipt and handed it out the window, I took the receipt and was getting ready to drive off when she looked at me and told me that I didn't have to snatch. I told her I took the receipt from her which is what you do when someone hands you a receipt. She insisted that I snatched it from her. I repeated myself and told her there was no reason to be rude. She persisted to argue with me as one of her employees pulled her away from the window while the other slammed the window in my face. I told her that I will be speaking to the highest manager prior to having the window slammed in my face and she told me to go ahead because she was the manager.

If this is how managers act then I'm not surprised I was rudely approached by the employees. Rather then being focused on keeping their times down they should be focused on getting orders correct and providing exceptional customer service. I will never go to this...

Had to go to another location because of terrible service here. The employee didn't acknowledge us when we came in. He was alone and there were literally 5 donuts on display, rest was EMPTY at 4:15 pm. When tried to order he told me he couldn't take it on the front register and couldn't pay in cash so we needed to use the kiosk. (He was indeed using the drive thru one that was literally 5 ft away). Seeing his unwillingness to work, we left.

On the other hand the 500 Foxon Dunkin was a WHOLE DIFFERENT experience. They neither had the front register open but the lady took our order on the drive thru one and were able to pay that way. I have the app but my friend was inviting me and she wanted to use cash hence our desire to walk in.

Since when a customer can't order and pay in the method they choose? Makes me wonder: 🤔 what if someone has a disability and needs to have a human to human transaction, will they be turned...

I wish 0 stars could be an options I live in the area and I’ve gone here for years the current status of this Dunkin location is the worst I’ve ever seen. I’ve come here all the time after working a late night shift for a late night coffee, now whenever I go I see workers in the store but not taking orders. As I’m typing this I’ve been waiting at the drive thru for 15 minutes, and more cars are piling up behind me as the workers are on their phone when I get to the window. They turn all the store lights off to appear closed and they’re rude and tell everyone they’re out of everything even though I can clearly see a full rack of donuts. Was just told they don’t have anymore. I’ve worked as a GM in fast food for years if you don’t believe me just compare your late night sales to that of previous years and I bet you’ll notice a significant drop off. I hope they get it together...