Sbarro — Restaurant in New Mexico

Wanted to order a pizza combo at this location. But this employee was very rude to me and other clients. First of all, my family asked a question in Spanish and she refused to speak the language. Then we got in line to order. There was an old and soggy pepperoni slice there. When it was my turn I kindly asked her if I can get a fresh slice, which it was already there, just taken out of the oven, and she refuses. I asked her again nicely, if she could give me the other one, and she said no. I got nervous because of her response, and I just grabbed the pizza. Then I told her if I could have Diet Pepsi, and she screams that they don’t have coke products. And I told her again, I said Diet Pepsi. Everyone in the line were confused and annoyed by her attitude. So I turned to my family and said in Spanish, is she not understanding me what I’m saying . Then all of a sudden she starts speaking Spanish, when in the beginning she refused to speak to my family. And it was a good Spanish. It was such a bad experience and I was crying while eating my pizza. So sad I’m in a place where it belongs to the Indian american, and we’re very respectful of their culture, and we’re consuming, and generating more money for them and this place, and understanding them, because I’m also part of a minority here in the states. However, that doesn’t give me the authority to mistreat others, and neither to her. And I’m so very disappointed the company hired people like Sandra, because that’s her name, and also because we had just brought friends to try the pizza, telling them it was great, and this is what we get. And even more, because the prices are high, but we thought it was worth it, and you know what, it’s not at all. This is just unacceptable. I work at costumer service, and no matter what you feel, and how people treat you, you must always be nice to the client. And I never was rude to her, I was very polite and you can ask the people that were behind me. I got 2 witnesses, and I can share their contact. I need an...

While the food is decent, and the IMG's atmosphere isn't half bad, it's hours of operation are something left to be desired. Why does a RESORT hotel have to keep the Ruidoso "tourist days" for? This day off, but not this day and all over the place. I can see it for much smaller ,local businesses as they only run their businesses 5 days a week. They take off Tues and Wed. But they do post that!!

But this is supposed to be a NATIONAL pizza and Italian food eatery? The posted hours for Sbarro's nationally is 7 days a week. So Pizza Hut, McDonald's, and Domino's can seem to run their businesses 7 days a week, but a hotel and casino cannot run a chain eatery the same? This is why businesses don't do well at the IMG. Too many odd hours for everything and "x and y" are open but not z? It's already moderately priced as it is, so...

I want to give a big thank you to Sandra, the manager at the Sbarro inside the Inn of the Mountain Gods. She went above and beyond for my family, especially in helping with my mother’s dietary needs since she has diabetes. Sandra was very conscientious and accommodating. She made sure my mom was served quickly so she could eat on time, and she took the extra step of explaining the wait for our pizza with added toppings. Not only did she make sure everything was handled smoothly, but she also personally brought the food to our table. Her kindness, attentiveness, and warm attitude made us feel like we were the only customers in the food court. That level of care is something you don’t see often, and it made our visit a truly positive experience. Five stars for Sandra! She's the kind of manager who makes you...