Wahlburgers — Restaurant in New Mexico

We come to the Inn every December right before the holidays just for a quick getaway. We typically enjoy our stay, and a few things are usually a hit or a miss. Staff friendliness is also hit or miss.

The first year we came to stay, it was the height of COVID, and they still offered amenities like room service, which they no longer do. Understandable, due to staffing issues.

We will usually book a suite, which is one of the more expensive rooms, and our expectations this year were not met. The rooms are in definite need of an update. The furniture is dinged up, the shower and tub had mold, the grout is dirty, the carpet smells musty. There were food wrappers left from previous guests inside the dresser drawers, which isn't a big deal to us and says nothing about the room, but the room itself does need an update. Minor, but the lightbulbs are all different colors, it throws off the ambiance of the room. Our lights above the bar didn't work, and they no longer keep the mini fridge stocked. The wifi connection is not the greatest, so be prepared to have to use your cellular data, which will also not work in certain parts of the building. The thing is, is that the room itself is a hefty price, on top of state tax, a "guest tax" that they charge, and a resort fee. There are a list of charges that guests pay, so that's something that maybe the owners should consider on their next investment.

I feel like the resort fee doesn't cover much like you think it would at a typical resort. They need more amenities or services to make it worth it.

Our servers were very friendly, bar staff are always friendly and easy to get along with. Patrick at the Wendell's bar lounge really stood out to us, he was very nice and attentive.

-One negative thing I may say about Wendell's lounge is that I believe that they no longer will come to where you are sitting to take your order, they will not service you unless you are sitting at the bar. They will very well walk across the lounge to take a smoke break outside, however. We waited close to 30 minutes for a seat to open up at the bar before we were served.

Wendell's restaurant is very good, we are always pleased when we eat there. They are pricey with small portions.

I know the world is full of complainers, but it seems that there are a lot of restrictions put on staff that make them frustrated to work there.

You will run into a few of those staff members who are not pleased to serve you. I went to the broken arrow coffee bar the morning that we were leaving, (12/17/2023) and there was a girl sitting behind the counter, hiding behind the glass display on her phone. I stood there thinking maybe she didn't see me, and then finally had to ask if they were open. She got off of her phone and stood up, almost rolling her eyes, and a very moody "Can I help you?". It was off-putting, but I told her what I wanted and she says they were out of the ingredients and tried directing me to the other coffee shop at the market. She made it seem like she didn't really want to deal with me and wanted to hand me to someone else.

I went to the spa, and I always enjoy it. Candy is is great and easy to talk to, my masseuse was named Jeziah??? Or something like that, and she did a very good job.

So, they need to update, offer more resort like services, and try to make their staff happy to work there or feel...

This review is in regards to the wahlburgers. I have to say i was very very disappointed! My wife and i are big fans of the show so when we heard they were opening one in ruidoso we got excited. We couldn’t wait. We drove 2 hrs just for that….First disappointment was it wasn’t a restaurant, it was a food vendor type of place. Like being at the mall. Second when they called my name, first thing i noticed was the trays my food was in were soaking wet. I asked about it and the guy replied they didn’t have time to dry them. Very unprofessional! 3rd i notice my order was wrong. When i went to let them know the guy behind the counter passing out the orders got bothered by it. When they fixed the first problem, i had to go back for a second time. I ordered my burgers well done and they were well. Not pink, but still red. Went back and i showed the guy the burgers. Told him they were suppose to be well done. He grabbed the tray in a rudely manner and told me i was gonna have to wait another 30 min. As i was waiting for my order. I noticed one of the guys accidentally dropped a new jar of their special sauce in the trash. He had another guy block him while he took it out of the trash and the guy blocking him told him to go to the back and rinse it. (Very unsanitary) i saw the whole thing. According to the show they take their burgers and business very serious and make them with care. Paul supposedly trains all franchise buyers cooks and staff very carefully to make sure they’re made the same way, well i think it’s all BS. They can edit and change things on tv, but when it comes to reality you can’t. Sad to say i’ve had better service at McDonald’s. The way i see it, It’s all for publicity. It’s the name and people who own the business that makes the burgers popular, not the taste or poor quality of the burgers. If Sylvester Stallone and Arnold Schwarzenegger opened a burger joint it be popular as well cause of...

The Good: You can't beat the location or view, especially in southern New Mexico...absolutely beautiful. The elevation also helps escape from the desert heat. We had a Royal Suite on a military discount of $280 for the night, totally worth every penny for the extra space and 2d half-bathroom. Food at Broken Arrow for lunch was just okay, nothing special, and was served to us warm but not hot-and-fresh from the kitchen. Excellent selection of beers on tap, maybe 50 altogether. Our room had a tremendous number of easy-to-access power outlets. All horizontal hard surfaces were very clean. AC was EXCELLENT! The Bad: Hotel room furniture has definitely seen better days...cheap tables with many veneer chips and gouges, faux leather couches with cigarette burns/holes. Broken Arrow bartenders and wait staff are underachieving on a spectacular failure level...no eye contact, no enthusiasm for the work, no sign of personality, and you almost need to holler to be heard to place food and drink orders because they will never circle back to check on you, ever. Handicap parking lot area is in serious need of restriping and new asphalt signage paint. People park like crazy because the striping and signage are practically nonexistent. The pool and hot tub were closed for maintenance during our visit. THE UGLY: Wifi throughout the hotel, casino, and restaurants is abysmally slow...all of my bandwidth speedtests came back less than 5mbps. So slow. Can't do any long distance work with laptop or phone, no virtual meetings, and forget gaming or streaming on the in-room TVs. In this day and age, it should be...