Upper Crust Pizza El Dorado — Restaurant in New Mexico

TLDR: Good pizza, poor service. Whatever is happening in the kitchen is fine. The front of house is dropping the ball all over themselves.

My 1st order was pick up. ProTip: Use the drive-thru! I mistakenly went inside and was denied service behind a line of customers for 10+ min. I hopped back in my car and got my pies through the window while they were still standing there inside. 🤦‍♀️ But wait! One of my pizzas was missing because... no one made it. I was asked to wait behind the building while it was prepared. Someone came out to take my ticket b/c they had no idea what it was. Then someone else came out to take my order again. Eventually my gluten-free pie was delivered but the carrier sloshed it on the way and had to run it back to the kitchen for a makeover. (I'm pmsl at this point, kids are gnoshing in the car.)

The verdict? The GF crust was soggy but it tasted good enough to scarf. No complaints on the traditional crust either.

2nd Visit: Dine in. Can you guess that this went hilariously wrong as well? It did.

After a day in the Pecos, what sounds better than cold pints and fresh pizza on the patio? Upon entering, it wasn't clear if there was table service. (There's not. No one is going to come to your table ever for anything.) It was slower on an early Sunday evening. And yet I waited on the patio for over an hour, inches from a speaker for acoustic singers in arm's reach, through a toddler meltdown while sipping local cider, for pizzas that never arrived. Porque no? Because the staff had boxed up our dine-in order to go. The pizzas were just sitting there waiting for us to pick up for god knows how long. That about sums up the level of attention you're going to get here. And they were out of GF crust this time and a number of other things. Offered some poor guy warm beer! 😖

Pros: It's the only pizza place in Eldorado. Cons: You better...

IVE HAD MULTIPLE HAIRS IN MY PIZZA ITS BEEN 3 TIMES IVE FOUND HAIRY FOOD IN MY CRUST OF MY PIZZA AND PROBABLY MORE WHERE THAT CAME FROM IN THE LAST YEAR IVE GOTTEN 3 pizzas with hairs in them first time they gave me my refund back 2nd time try too it again guess what i got a hair in my food 3rd time wasnt me was me dad and i told him…. We WORK FOR CONSTRUCTION AND WE WORK IN ELDORADO PROBABLY 5 times in the year would rather the 5$ pizza from the gas station across the street then upper crust @ eldorado hairy pizza if you don’t notice the hair take a good look at ur pizza /food you eat from there wouldn’t recommend lazy people who dont wear hair nets and dont do their job right last summer he said I couldn’t get a beer on my own lunch break cus ig he thought my id was fake or something he said i could get the beer the first time then he doubled chelced my id and makes an excuse but other people had beers I COULD SEE WHY THE RESTAURANT SHUTS DOWN AND SAYS”””we are under remodel”””””” remodel what im a construction worker and the store been the same since last year NEXT TIME ILL SHOW YOU A PICTURE ILL ADD A...

I had the opportunity to sit down in some peace and quiet, away from my kids, to have dinner at Upper Crust before my closing shift at work. What a scrumptious and wholesome little delight that is Upper Crust Pizza. I had the spinach salad because I’m a sucker for blue cheese and some hot wings. The salad satiated my need for some good fresh greens, with some walnuts and a lovely vinaigrette. The hot wings were perfectly spicy and piping hot, as I could still visibly see the steam as they brought it to my table. I graciously lathered each wing in blue cheese and what a delight.

The staff was top notch! A wonderful lady made sure I had a cup of ice with my Sprite. Two different gentleman asked me how my meal was, the last one as I literally write this review.

An older couple came in as I was finishing the rest of my meal and were able to obtain an IPA beer sampler. I don’t drink but I thought that was courteous of them to offer that. I’ll definitely be back, they have a drive thru window so you can call an order and just...