Reviews are personal opinions, so I am going to leave that for myself and 3 others I was with. Customer Service was just fine. The boba (chewy tapioca) itself was great. The drinks, even with "Less Sugar," were coyingly sweet. I mean really sweet. We asked for Lychee Jelly in some of the drinks put instead received popping boba (which is not the same and two of us can't stand). It was an online order. There is an option for Extra Tapioca, but I assumed (sorry for that) that boba already came in it IF the option was for extra. And it did come in one of the drinks but not all...super weird. ONE drink was supposed to be blended and was just iced. Not a great experience. We couldn't drink our drinks. But great chewy boba and...
Read moreMan, idk. Service industry over 20 years and I get grudging someone that walks in 5 min before close.
But walking in 30 min before close to have the only employee prove a point by playing on her phone when she could take my bubble tea order and be done with me? She literally rearranged her phones, bottled waters and cups while I stood there.
The taro was flavorless. Tossed it in the trash in front of el paso. Never again. There are three shops on Magazine, being off the beaten path with service like that is going to...
Read moreOrdered online for pickup, prepaid - arrived at pickup time and waited for 15 minutes but there was nobody at the counter. I tried calling the store phone a few times and shouting hello, but nobody came out. Finally I knocked on the back door for a bit and a woman came out, said she would “look into it” and then closed the door in my face. The owner called and offered a discount, but the woman working still did not get our drinks after 20 more minutes of waiting. Absolutely horrible service. I will never be...
Read more