My Pizza

I used to buy from here a lot through seamless and wasn’t that bad. The food is good and okay but the customer service is horrible. I called last year in 2018 when it was a huge snow storm approaching I called and made a order and they told me clearly it would be around 20-30 min cause it was busy. I was okay with that because I know a lot of people order. I waited and waited and when I called back I overheard a person speaking Spanish telling the lady that was on the phone with me that someone called to cancel the order. I was shocked because I never called to cancel no order and they made it seem like I was a liar. If they knew they could not deliver I would of been okay with it if they called me instead and told me they couldn’t deliver but to say I lied and I canceled it instead made me upset. I don’t support or want to order or even buy from them anymore because they favor and don’t value customers. I recently saw a nice delivery guy the other day coming inside the building when I was coming from work and he was very sweet and even came to my floor to deliver some pizza to a neighbor. Sometimes that same guy would deliver to my door but when it was another guy he never did that for me when I asked I always had to come down stairs to pick up my orders which I don’t mind but if I wanted that option he would always say he couldn’t park there. I think they choose who to cater too I won’t be giving my money to this place anymore it’s a shame because they have some potential.