Raices del Valle Restaurant

The reasons I am giving the restaurant 2 stars is because it is clean and the food is good. But as for prices, consistency, and service, it’s very bad. I went around 11:50am to ask for the breakfast, the lady told me they were out of mashed plantains, they only had yuca and green bananas, i told her to give it to me with green bananas, she said it would be a little wait for it to be ready, she told me the order is 7 dollars. I sat down the the waiter asked me I I wanted anything to drink, I told him a glass of water. He left and didn’t come back. By the time I received my plate it was 12:20pm and he asked me again what I wanted to drink, and I replied, just the water I asked for, he apologized and and brought me a Poland spring bottled water and left. I finished eating around 12:50, I was waiting for the waiter to come and give me the bill, he didn’t come after 11 minutes of waiting, I went to the lady that took my order and told her I wanted to pay, no one knew what to charge me! They called the waiter, he went in the computer punched in some numbers and my bill came to around $10.45 almost 11 dollars, i inquired, you told me it was 7 dollars, she told me since it was passed 12, breakfast prices are over and taxes made it so expensive, I told i was here before 12, and she didn’t informe me of that, then I told her first I didn’t ask for a bottle water, they said oh give it back and we will give you back the money for the bottled water. I didn’t open it and have it back. In all business they have a policy of the customer is always right, over here they tell you one price, and charge you another, and instead of apologizing and owning up to your mistake, they make excuses and try to justify errors. I paid them the 11 dollars, but because if that customer service experience, I will not be back, even if the food is good and the place is very clean. Lastly, this was a Tuesday, it wasn’t that busy, so there is no excuse for the bad service.