Starbucks Coffee Company — Restaurant in New York

experienced horrible customer service this afternoon at 3 from one barista who was taking orders, as someone who typically preorders, I’ve never experienced such rude behavior from employees. I waited by the register for a barista to take my order and when he came up I asked if I could get a pumpkin spice frap, he replied with “I don’t know if you should order because u would have to wait”, so I said just said okay, then he replied “well you would have to wait a really long time” so I asked him how long would it take, he told me “well it’s a 30 minute wait, so I don’t think you would want to order”, so I just gave him a confused look and said “30 minutes?”, then he said again “well don’t you see all those people over there (pointing to the drink pick up area) and we have a really long line at the drive through window, and that girl behind you (pointing to the girl who was behind us in line)” at this point I was just so confused by the way he was giving me nasty pushback, and to say well there’s to many people in the store and he had to make everyone drink so I shouldn’t wait? He even referenced the girl who was behind us in line to say he had to make her drink too. I couldn’t believe what I was hearing, I said okay to waiting and he kept going with arguing about how it was to busy. I was completely dumbfounded by the whole encounter and at that point I was just embarrassed so I just ended it with “okay I guess I’ll leave”. And i left feeling extremely embarrassed. The second I left I regretted not asking to speak with a manager but I didn’t want to cause a scene over pumpkin spice frapp. I ended up contacting customer service just so they could hopefully inform the locations manager, so that the management can couch their baristas on proper customer service. Customer service was very nice and I ended up going to a different Starbucks where I was able to order my drinks in peace. I wish I got the baristas name but I was just so shocked by the whole...

Waited 30 mins for a Mobile app pick up that promised 5 minutes. When asked to speak to the manager she quickly defended her self and her staff and showed us that were working as fast as they can on our order while she was sitting in the back accepting orders as her whole team is swarmed and over whelmed. The girl who made our drinks was awesome. The kids were working hard. Management is terrible and this review is strictly directed towards them and their carelessness for good leadership and customer satisfaction. 30-40 mins for 2 cups of coffee is insane. Then receiving 1 of the 2 which were made exactly the same. With a 10 minute gap. No refunded was offered. Not during this entire interaction did management put mobile orders on hold as there team literally died no adjustments for wait time. Worst store location. Thank you to the hard...

While the crew is super friendly in the store, the miss manager for the store threatens me today -with the same scary attitude she uses with the rest of the crew-that the next time she sees my peacful little 15 pounds service dog laying on my coat next to me on any of the chairs, she will definitely ask me to leave the store immediately.The manager insists on torturing my little poor service dog physically by forcing him to lay down on the cold ceramic floor for hours today, and not having any physical connections between me and him which of course is a torture physically and mentally for both of us.😢💔 I can say nothing more than some individual s have no sympathy for other human beings nor...