Subway — Restaurant in New York

Dishonest Company and Workers; Worse Customer Service

Because of them I would never buy subways again. So last month I used the app to see what the sub of the day was. I was planing to order a Tuna sandwich but I changed my mind. I close the app and for some reason couple minutes later I got a message saying my order was place. I knew that they don't make the sandwich right away because the last time I went to pick it up the guy made it while i was there. Whats the purpose of a pick up with a specific time I don't know. I immediately called subway customer service. They said its nothing they can do because they are independently own so they called the store. Whoever the subway customer service spoke to said they can't cancel the order because the manager isn't there. So subway customer service told me they would put in a request and the owner of the subway would call me in 2 days. Two days came no call. Then I call back customer service and they said its nothing they can do. If they subway don't want to give me back my money they can't force them. I went to the subway personally and it was a runaround. I went there three different times and the "MANAGER" wasn't there or just left. The first time I went the guy who is the manager brother said his not here come back. I went back the second time he said I have to call subway customer service so he can speak to them and something else I can't remember. The third and finally time I went the manager wasn't there or his brother. Basically they robbed me out of $5 something until i said forget it. Funny how the company or the subway store wasn't...

Deserves a 0 really, just factoring in that its Subway products so the taste is decent I gave it a 1. Storytime - Ok, so I ordered 2 sandwiches, a cold cut trio footlong all, 1 turkey, 1 cold cut trio with extra black olives. Igot no olives at all and very little meat. This was also without a doubt the thinnest Subway sandwich I've ever purchased in my life. Price going up, quality going down It's ridiculous. I've ordered here before and had issues and thought it was a fluke. First time shame on me, second time shame on you. This is my last time ordering from this place. I walked 15 minutes both ways for these sandwiches. My wife's and my dinner is ruined. The mobile order was placed at 9 pm on a Sunday night. Slow down and double check your orders, period, no exceptions. That goes for employees and people buying. 20-year restaurant manager here will be purchasing sandwiches elsewhere from now on.

• Update: Went back today to try and give these guys another shot, ordered extra black olives on my sandwiches, got a total of 3 sliced olives on each side. I took pictures this time. Costs me 2 bucks online btw as I ordered extra olives. Ouch. Also I receives the wrong bread, I ordered honey wheat and got white. Never again, this place is terrible. Someone was on the phone complaining and dealing with an asaociate when I walked in. No wonder why its always slow in there. Spend your money elsewhere guys this is not the Subway you want to...

I received an email for the new Subway Rewards Program and considered ordering a late lunch for pickup to get a head start. Everything was pretty alright from my experience. My only concern is staff communication.

Being that I often go to the other branch towards Targé, this is the first time coming to this one. I greeted the staff and told them I was picking up. One of them asked me to come to the other side of the booth and state my name. I did so - multiple times - but it seemed I couldn't get through to the staff member. I pronounce the beginning of my name with a "May". Of course those with accents use "Mee-gon" and others use "Meh-gin". I wasn't sure if my current migraine was causing an aura affecting my pronunciation, but I just wanted to eat as soon as possible to ease the pain.

Ultimately, I just told them what I ordered and the staff had an "Ah! Mee-gon" moment, as I'm used to. However as I received my order, the staff said "that's why we ask for ID. See the sign?" and walked back to handle more orders. I looked at the "pickup order must show ID" sign plastered on the glass, mostly hidden by the subway sign and said aloud to myself, "How am I supposed to see that when it's not visible? Why wasn't I asked for ID in the first place to skip the back and forth?"

No idea.

Nevertheless, keep requirements clear and I recommend staff get straight to the point. Pronunciation barriers are...