Papa Johns Pizza — Restaurant in New York

Pizza was always good, but they ticked me off last time. So my mother god bless her heart knowing I am a struggling student orders me two pizzas, with a total coming to $30. I use her card as I have done before, and wait. I get a call from the driver saying he is outside and for me to bring my ID and the card used. I explain that my mother ordered the pizza for me and I used her card so I do not have it. I can call her and have her read the number I tell him. He says no it doesn't work like that. So I ask him what do I do and he says call the location. I do that I get a lackluster answer (I wasn't too thrilled either at this point), the guy on the phone says that due to credit card fraud they need to see the ID, but since I order from them a lot and I don't "cause problems" he will tell the driver to give me the food THAT I ORDERED AND THAT WAS PAID FOR ridiculous. I blatantly tell him so someone can't order food for me, and he says no. SMH Okay so let me call the driver back, he decides not to answer, I go outside to find he left. Call the store back to tell them this, he says he'll be back and hangs up on me. About seven mins later I get a call from the driver saying he is outside. He hands me my food silently clearly upset. Why he was upset I'm not sure. I'm the one who had waited at this point almost two hours for food that WAS PAID FOR. I ordered from this place countless times, but apparently their are "pizza thieves" that have ruined their customer service...silliness....

I am utterly disappointed with the customer service that I received from this store. This is my issue:

I ordered my pizza at 240pm and it's now 638pm and I STILL HAVE YET TO GET MY ORDER! I was patient and was thinking that maybe they were backed up and busy, but when I called the store the person that answered had an attitude when I asked them the status of my order. She said that the order had left and that I should get it in a few minutes. I told her the time that I ordered and she said that there was nothing that she could do. I asked her to transfer me to the manager.

When the manager came on he was just as rude as his employee and kept cutting me off whenever I tried to speak. I told him that I still wanted the pizza, but I wanted a fresh one. He then said that when the driver came I never answered the phone, which was a complete lie because I hadn't received a call from anyone all day. He then went on to say that he had no reason to lie, and I said that I understood that but I still would like my pizza and that I'd STILL be willing to pay for my pizza. This was at 6pm today. It is now 643pm and guess what? I still haven't gotten my order.

I will never order from this place again in my life! And I'm upset that I have to give them a star for this...

The manager is horrible , very rude . I waited mad long for my pizza , I placed my order at 8:13pm and I called the first time at 9:10 pm , that's almost an hour , the girl told me it was going to take 10 mins , what's 10 mins more ? Then the 10 mins passed and still no pizza , I called again and the girl transferred me to her manager , the manager needs to be shown how to talk to people , he went off on the phone , yelling , getting ratchet, talking about my driver isn't going to be wasting his gas money , then he lied about calling me ? I had no missed call at all if anything I was the one calling them and that's why they were bothered, then he said that my pizza was delivered but I was downstairs with my dog and my bestfriend so a long ass time , and to receive your pizza after paying online with a CC , an ID is required to be checked , correct me if I'm wrong , but how do you say you delivered the pizza when I , myself didn't even take an ID out to confirm the delivery?? i then asked him to send me my order again and he said he would , this was around 9:25 pm it is now 10:58 , the guy called me about my order being downstairs at 10:46pm . The service here is bad . Get better workers Papa Johns .. get people who actually...