Top Bagels — Restaurant in New York

I’ve been visiting this location since before its current ownership, and over time, I’ve noticed a decline in communication, consistency, and management presence. The current operators seem largely absentee—decisions are made at a distance, and feedback rarely receives follow-through.

For the past three weeks, I’ve repeatedly inquired about the availability of gluten-free bagels, speaking with at least five different employees. Each time, the question was met with uncertainty, and no one appeared to have a definitive answer.

During my most recent visit, I asked a general question about whether the shop uses food coloring in their bagels. The staff confirmed that they do. Later, when looking at the brightly colored “egg bagel,” I asked whether that particular bagel actually contained egg. The response was again clear: no—it’s simply colored to appear that way. That revelation raises legitimate concerns about transparency and authenticity across their entire bagel lineup.

The kitchen is capable of producing good food, but operational discipline is clearly lacking. Frequent staff turnover and hurried service create confusion; basic questions such as when an item was prepared are often met with “I have no idea.” I’ve also observed that prepared foods aren’t labeled or dated, which is troubling for a business handling perishable products.

For now, I’ll be stepping back from this establishment. I plan to revisit in six months, hopeful that clearer management oversight and a renewed focus on quality will restore the confidence this place...

Do not shop at this bagel store. They do not care about the community. I have purchased a too good to go for a family that is less fortunate than myself. When the child went in to get the too good to go they denied him. I have receipts. If you would like to see them please reach out to me and I can show you that I was charged for the too the two good to go order that the child never received. The child had all the information, they claimed they had nothing to swipe but you don't need to swipe anything. All you need is an order number which the child had. They still denied him argued with me and argued with my husband. We use this app frequently at many different locations and never had a problem with it. We always use the order number to obtain our order. The people there were very disrespectful, rude and condescending. Not to mention uncooperative. They use the app for advertisement only because they do not deliver on their product. This will not be the only platform that I will be posting on. I do work for a large corporation and people will know about this...

Pure garbage. They used the too go to go app for free advertising. You will not get your order from them. They say they have nothing to swipe and can't honor the order because... THERE IS NOTHING to swipe. I use the app to feed people in my neighborhood that do not have the means to have any extras. So I spend a little money to make seniors and less fortunate families have a little bit of a better day. They apparently do not honor the swipe or have ZERO clue what they are doing. Horrible people who have no clue what they are doing or just playing stupid. Every single other business that I have done business with on this app knows how it works. Except THEM. Taking advantage of the less fortunate for free advertising is hanous. You reep what...