Ambassador Fish and Chicken

I am extremely devastated and LIVID about what I experienced TODAY (SATURDAY, APRIL 15, 2023 - CLINTON AVE. LOCATION)!!! I arrived at Ambassador to pick up an online order. Upon check-out, I saw something crawling on the bag. I told the cashier & she backed up (hmm) - but whatever it "was" rapidly disappeared, so I dismissed it as a fly, maybe - especially since it's been warm out. I walked out with my bag but had an inclination to check the food for accuracy when I reached the car, and LORD, A BIG ROACH CAME SCURRYING out of the bag of food! I AM DEVASTATED & I FEEL VIOLATED! I HAVEN'T SEEN A ROACH IN YEARS!! This ain't COMMON FOR ME!!! Their reaction to my complaint when I immediately returned was not what it should have been. No apologies, explanation or show of remorse - just blank. I did get my money back after one of the workers pretended to not know what happened although he was present the entire time! This was the absolute worst experience for me eating out.

It would be GREAT for you to shut your restaurant down for a few days and thoroughly INSPECT/BOMB/CLEAN IT OUT! You are doing a disservice to your community. There was one female customer in there with me who can attest to what I am saying. She was there from the moment i mentioned seeing something crawling up to the moment I rushed back in. This is beyond unacceptable!! I AM APPALLED!