Marco's Pizza — Restaurant in Newark

Ordered food and drinks to be ready at 6:30 pm and prepaid for the order. Arrived at the store around that time and food was not ready. The food was completed at around 6:55pm. When I got to the car I noticed that I received a large cheese and 2 XL cheese instead of an XL cheese and 2 XL pepperoni. I went back into the store to inform them of the mistake. The manager questioned me multiple times about if I was sure the order was incorrect. The trainee at the register then said that he remembered receiving the order and entered it in the computer incorrectly. Since my family was in the car still and it was about 7:00 pm at this point I asked for a discount or refund on the incorrect items. The manager said it was already paid for and could not change the price and that I would have to call the GM the next day. I decided to drive my family home and then the pizza was completed around 7:20, 50 minutes after it was supposed to done. The next day I called the GM to ask for a refund and she said “you are asking for a refund on food that was remake? That is not possible, sweetie.” I decided to accepted a store credit for part of the total amount on the since it is better that nothing. However, I do not have much confidence that when the credit is used my order will be correct as the manger at the store told me “at least yours was just entered wrong and not made wrong because there have been so many of those mistakes tonight” and the previous time I ordered from Marcos (although this was a different store) they had completely forgot to make my pizzas when I arrived at my...

Terrible place to order pizza from. Extremely poor customer service. I have ordered pizza from this place multiple times and I had terrible experience each time. The order I had today has done it for me. I ordered a xl pizza and a 2 litter on their app. The expected delivery time was 8:11pm. 8:30 comes around and my order wasn’t delivered yet so I called. After being on hold for 6 mins they hung up on me. I called back and got a answer after being on hold for about the same time. I asked about the status of my order and they told me it was on the way. 15 mins goes by and my order finally arrived. I grabbed my pizza and then realized I didn’t get the 2 litter I ordered. So I called back. As I was calling I open the pizza box and the pizza was cold to the touch and wasn’t cut. When I got an answer I spoke to Nate the manager. Nate was completely rude sounded like he has no idea what’s going on. I was told I had to go to the store to get my 2 litter. At this point I was ferocious. When I arrived to the store I asked if I could get a number to the GM and they couldn’t provide it to me. I will never spend another dollar here 0 stars. I would love for the GM to respond back to...

We order food 2 or 3 times a week as my 5 year old daughter is picky and will only eat pizza from your restaurant. Over the last month or 2 the service has been very slow. Delivery is always quoted at an hour, but takes anywhere between an hour and a half to 3 hours. Our food has been wrong almost every time over the past month or two. Today I ordered an order online at noon to be picked up for carryout at 5:40. My wife got there at 5:40, which gave them almost 6 hours to make it. At 6:20, a half hour later, she is still waiting. I called in to post a complaint. The guy that answered the phone told me he did not know the customer service number. I told him to go ask his supervisor. He came back on and said she said to google it. I asked to speak to her. When she finally got on the phone, she stated she would google it for me and was not interested in hearing my complaint. She sounded irritated to have to talk to me. Her name was Theresa and stated she was the...