Dunkin' — Restaurant in Newburyport

normally i don’t leave reviews… but to start i walked inside and i was instantly put off by the workers arguing and cussing at each other. nothing crazy, just a bit strange to witness. the woman at the register was sweet and got my order out quickly.

i ordered an iced chai latte.. unfortunately, what they handed to me does NOT taste like the chai lattes i’ve had at other dunkin locations before 😭😭😭 it tasted like when a 5 year old puts a bunch of mud and mysterious liquids into a bowl and calls it a “magic potion”…

i’m just kind of taken aback because i don’t know how you can mess up an iced chai latte and make it somehow taste like dirt. correct me if i’m wrong, but the drink is just simply made up of chai concentrate and your choice of milk…? if that’s the case, i’m not sure how i ended up with a drink that tastes like bath water. i had to dump sugar into it to make it drinkable.

i’ve had this drink at other locations, and typically they all taste amazing. i have no idea what was done differently this time… to be fair, i can’t put too much blame onto the employees for this weird concoction i purchased. i could have asked to have my drink remade. i know how fast paced this kind of industry can be, so i’d rather not be a...

This is the first review I’ve left for any business, but my experiences at this location have been beyond horrific, and so I felt compelled to post one. Having just gone for a run, I needed to rehydrate and pulled into the drive-thru, figuring it would be a quick transactional with only one vehicle before me. Boy, was I wrong. It took forever for them to take my simple order and forever to make it to the window. The guy in front of me idled at the window for about ten minutes. When it was my turn, I waited in the upwards of ten minutes. Nobody even came to the window to take my debit card. What was infuriating was that it wasn’t particularly busy inside, and the young female employee seemed to be dilly dallying with no sense of timeliness. All I ordered was a BOTTLED WATER!!!! How hard could that be? After about 10 minutes at the window, I drove off. So I just wasted 20 minutes on my life on nothing. The only reason I come to this location is because it’s so convenient to where I work, but it is bar none the most poorly operated Dunkin’s I’ve ever visited (out of...

I hate giving bad reviews. I always try to be honest and fair. I’m good understanding and helpful. But this location drove me mad today (Saturday 08/27/2022 at 3:30pm) I was enjoying my day with friends, we got into drive-thro, I was really good mood. I was ordering my order and the lady was aggressive, rude, bad mood. Putting us pressure to finish the order. I asked her please don’t be rude, we are 5 ppl, we need time to see the menu and order. She started screaming. I just went to finish my order at the window.

She said: you are all set, won’t make anything for you here, get out.

Me: I just wanna pay and we are leaving! She was screaming and putting us nervous. I said I will call the police. She said I will do it for you. (Embarrassed)

How someone like this lady can work with ppl (guest/clients).

I feel really bad, because never in my store. One of my employee will do it. Working with ppl needs: listening, be patience, helping, understanding, calm down, helpful, smiling.

I really hope this location has a better training with...