CVS — Local services in Newburyport

I wanted to take a minute to say a few kind words about my local pharmacy: CVS on Pond Street Newburyport. My husband and I have both lived in the area since graduating from college (over twenty-two years) and have been patrons of the CVS on Pond street ever since we moved here. Now with a family and a busy schedule we spend a lot of time running into the store for anything from cough medicine and school supplies to birthday cards, milk or perhaps when we accidentally run out of toilet paper at 2 am! Everyone that works at the store is especially helpful and always very pleasant. I am always asked if I found everything I was looking for and have even been approached asking if I need help finding anything. In particular, I want to mention the pharmacy. We have a couple of regular monthly prescriptions which has allowed me to become familiar with the some of the pharmacists and staff. It is something special when the pharmacist greets you by name in the corporate world we live in. I always feel like I am on some sort of VIP list when I go in and all of my favorite friendly faces are there. I have always been treated with kindness and patience when I have had a question about a particular over-the counter medicine and remember when Steve Fletcher, one of the pharmacists, even spent considerable time calling around to other pharmacies to check on a medication that was out of stock in their store. It was as busy as usual on that particular day, but he went above and beyond to make sure I had the medication I needed for my daughter. I would like to give special thanks to Steve, who ALWAYS greets me by name and with a smile! Also some of the friendliest and professional techs (Josh, Christina, Derrick and Mary, in particular) make my visit a great one every time. In a world where most people are too busy to do their jobs well-or at all, the staff of CVS Pharmacy makes me remember back to the days when I was growing up; back when people in your local store actually knew you by name and wanted to help in any way they they could. Thanks,...

I appreciate Customer Service. I do not appreciate being forced to type information onto a screen that everyone behind me may view. I do not appreciate the time it takes to do so, nor the attitude of the employees forced to force us into this nice and neat system. It's great for the employees apparently, but not great nor simple for the customers. Why can one human not speak to another cordially and instead be reduced to display our expertise or lack of expertise in typing in the information EVERY time we need prescription or assistance. Seriously. This was THE worst experience I've every had. I had to pay 15 cents for the prescription that was ready. I had to find out why the rest of the prescription was not ready in a separate line. We were moved like cattle, and one employee stated "It isn't me! I've been getting yelled at all day about this and I don't want to say anything." I know it is not the employees. But you are putting both the employees and the customers into awkward situations and I don't appreciate that factor at all.

CVS 13 1/2 Pond Street in...

This store is seriously understaffed. HIRE SOME COMPETENT PHARMACY STAFF! Yesterday my brother waited 90 minutes to fill my paper prescriptions. Seems to be a chronic problem, even when electronically RX’ed. I’ve had to wait up to an hour on several occasions. The otc stock is typically low, very evident when looking for things online. Overpriced if it’s in stock. Dusty, cramped, unkempt appearance throughout the store. Sloppy?! At best this an inconvenience store. Need to update signage re being on a 24 hour store to current accurate hours.

There also is delivery charge and it still takes a few days to receive them. If there were same day delivery it would almost be worth paying for, but still isn’t acceptable to pay for. Not a good business policy when you need a Med asap, or are a senior and have to take a bus! It takes at least an hour to get a bus, fill script and catch a bus home. Nowhere to sit and wait. I would use another pharmacy but this is only 5 minutes from where I live! Might be...