Starbucks — Restaurant in Newport Beach

Rude customer service was handled by Rachel, who was not wearing a name tag and kept talking about her personal life. She is so talkative that she did not get my order right. She kept talking and talking even in front of the customer while taking orders and prepping food, even when serving food. She asked me if I needed a receipt, and I said yes. She kept talking, relating personal life to her coworker, that she forgot to give me my receipt and made the wrong order. Also, I was not too fond of the fact that she snatched the incorrect order food and when slid the corrected food back towards me. She is very unprofessional. I have been going to this store for a few days due to work-related. For those days, I was not treated wrong or disrespected even though I got some product inputted wrong in the order and needed to be replaced or remade by Mia, “Melvin,” and the other employees until today by Rachel 05/05/24 of this morning. Brenda was accommodating with my concerns and was informative, and so was Mia. Melvin was accommodating as well, very patient, thoughtful, and so friendly (also smiling). My rate (stars) is based on...

Waited 15 minutes in the lobby for my iced coffee while the 5 baristas were filling mobile orders that were piling up on top of the other mobile orders, I was one of three people actually inside the lobby.

I (regrettably) paid $7 for black iced coffee. The coffee here is SOUR. Like lemon juice flavored coffee.

The young man at the register was confused about my order, and while I don’t blame him for my experience, the girl next to him couldn’t figure out how to ask him if he needed help. The manager was walking back and forth directing people, not helping.

Some advice: treat real people before mystery internet orders, train your staff, and lend a firm yet compassionate hand when your trainee needs some advice.

I should’ve gone to the other Starbucks 200 feet across the parking lot inside of...

I don’t post many reviews (especially not negative) because I’m not really into it.

In fact, where I get coffee doesn’t even matter to me.

But what I observed at this location on many different visits is exceptionally kind and attentive employees.

I’m not a regular, but they greet me as if I am.

The clover machine was malfunctioning and they gave me a $4 certificate for the inconvenience of waiting (I didn’t even complain about it).

I observed a person with special needs and intellectual impairment enter the store (a regular) and they greeted him and treated him so kindly.

If I worked with staff like this at my job, I would...